Job Description

About Illuminations

We are a pioneering wellness and healing center offering therapy, holistic healing, personal development programs, training, workshops, and transformational experiences. Our clients come to us during important moments in their lives seeking clarity, healing, growth, and change.

Role Overview

We are looking for a

Sales & Customer Experience Executive

who is confident, articulate, empathetic, and persuasive someone who can build trust, hold meaningful conversations, and guide potential clients toward the right services and programs.

You will be the

first point of connection

for many of our clients and play a critical role in converting inquiries into long-term relationships.

Key Responsibilities Sales & Conversions

Handle incoming inquiries via phone, WhatsApp, email, and walk-ins Confidently explain Illuminations' services, programs, workshops, and trainings Recommend suitable services based on client needs and concerns Follow up with leads and warm prospects in a timely and structured manner Convert inquiries into bookings, packages, and program enrollments Meet and exceed monthly sales targets
Customer Experience & Relationship Building

Build genuine rapport and trust with clients through meaningful conversations Ensure every interaction feels warm, professional, and supportive Maintain strong post-booking follow-up to enhance client retention Address client questions, concerns, or objections with clarity and empathy Create a seamless and premium customer experience aligned with the Illuminations brand
Coordination & Administration

Maintain accurate records of inquiries, follow-ups, and conversions Coordinate with therapists, trainers, and internal teams for scheduling Update CRM or tracking systems regularly Support front desk operations when required
Ideal Candidate Profile Essential Skills & Experience

Fluent spoken and written English (mandatory) Excellent conversational and communication skills Strong persuasion and influence skills without sounding pushy Previous experience in sales, customer service, hospitality, wellness, education, or premium services preferred Comfortable speaking with clients from diverse cultural and professional backgrounds Confident handling phone and WhatsApp conversations
Key Qualities We Are Looking For

Persuasive yet empathetic

- able to guide decisions with warmth and clarity

Relationship-focused

- understands that trust drives long-term sales

Emotionally intelligent

- can read people and respond appropriately

Results-driven

- motivated by targets, conversions, and performance

Professional and polished

in communication and presentation

Organized and reliable

- strong follow-up discipline

Positive and solution-oriented

mindset

Aligned with wellness, personal growth, and conscious living

(important)
What Success Looks Like in This Role

High inquiry-to-conversion rate Strong client retention and repeat bookings Clients feel understood, supported, and well guided Consistent achievement of sales targets Positive feedback from clients and internal teams
Why Join Illuminations

Work in a purpose-driven, premium wellness environment Be part of a respected and established brand in holistic wellbeing Opportunity to grow into senior sales, client experience, or operations roles Meaningful work that positively impacts people's lives
Location

Dubai

Employment Type

Full-time

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month