Description:

To entertain and conduct hotel inspections to clients whenever required.

To establish and maintain strong relationship with the established clientele.

To liaise and work closely with the related operation departments ensuring guest\'s requests and expectations are being met.

To maintain positive guest and colleague interactions with good working relationships.

To assist to conduct extensive competitor research and maintain excellent Product Knowledge of the Hotel.

To ensure that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.

To follow up sales leads whenever required or assigned by the Sales Managers/ Executives.

To attend and contribute to all training sessions and meetings as required.

To exercise responsible behaviour at all times and positively representing the hotel team and Hyatt International.

To maintain strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.

Manage day to day sales activities, plan and complete the work on time.

Dedicate time to personal development.

Provide guests with information (example: area attractions, restaurants, facility information) to enhance guest experience.

Identify operational problems that reduce the effectiveness of hotel sales performance and work with appropriate department on solutions.

To ensure high standards of personal presentation and grooming .

To carry out any other reasonable duties and responsibilities as assigned.

Qualifications:

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Problem solving and organizational abilities.

Excellent communication.

The ability to multitask, work in a fast-paced environment, and meet deadlines.

Driving License is preferred.

Computer literacy.

Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.

Grand Hyatt