Job Description

We an IT Services & Solutions Provider based in Salam Street, Abu Dhabi, serving business clients across Abu Dhabi and Dubai. We deliver IT support (AMC), Microsoft 365, cybersecurity, backup, networking, and IT projects.
We are hiring a detail-oriented, self-driven Sales Coordinator to manage daily sales operations: handling inquiries, understanding customer requirements, preparing quotations using templates, coordinating with suppliers, and driving follow-ups until closure.

Key Responsibilities:

Monitor and respond to sales inquiries (email/phone/WhatsApp - company channels). Communicate with customers to understand requirements, needs, urgency, and scope. Learn our product and service offerings quickly and apply them in proposals/quotations. Address customer questions professionally and coordinate internally for clarifications when needed. Schedule and coordinate meetings/site visits with the Sales Manager and confirm appointments. Prepare quotations and costing using company templates and price lists. Coordinate supplier pricing, procurement, availability, and delivery timelines. Follow up on quotations consistently to close successfully; record outcomes and reasons for lost deals. Support lead generation activities through outbound follow-ups, referrals, and re-activating old leads. Maintain accurate CRM records (leads, activities, notes, next steps, and reminders). Support customer retention: AMC renewals, upsell/cross-sell of services, and relationship follow-ups. Assist in achieving monthly sales targets through disciplined pipeline and follow-up management.

Requirements

Excellent English (Read/Speak/Write) is mandatory. Strong phone and email communication; professional customer handling skills. Highly organized; able to plan the day, prioritize tasks, and execute follow-ups consistently. Calm under pressure; able to handle rejection and stay persistent. Comfortable using CRM + Microsoft Office (Excel/Word/Outlook). 1-3 years experience in inside sales / sales coordination preferred (UAE experience preferred). Experience preparing quotations and coordinating suppliers/procurement is a plus. IT services/technology knowledge is a plus (training provided).
Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month

Experience:

Sales Coordinator: 2 years (Required) IT Services knowledge: 2 years (Preferred) Procurement: 2 years (Preferred) Handling emails & enquiries: 2 years (Required) Preparing quotations for clients: 2 years (Required)
Language:

* English (Read, Speak, Write) (Required)