Job Description

PRIMARY PURPOSE

Sales Coordinator/Lead Owner is a crucial position for the success of the Interact involvements with Sales. Manage day-to-day operational work and team management along with the performance of the Sales Agents. This role identifies the on-the-job upskilling measurements in line with unique customers' journey. Passionate about helping people learn and grow their careers, the Lead Owner Officer will excel at identifying the current and future skills required for the Sales Agents.

RESPONSIBILITIES

Work closely with the Sales team leader, motivating and coaching the Sales Agents. Hosting 1-2-1's and team meetings Keeping up to date with business development and new product lines

Fluent in English & Arabic (both spoken and written).

Experience in tele-sales / customer service.

Familiarity with CRM software to manage client interactions is a must.

Strong communication skills and ability to build rapport with clients.

Lead and inspire a team of sales-oriented agents to deliver excellent levels of individual/team performance and customer satisfaction Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team Work with the management team to identify and deliver positive change and business efficiencies Connect with potential clients through inbound and outbound calls. Provide excellent customer service by addressing inquiries and offering tailored solutions. Maintain up-to-date client data and track interactions using CRM software. Ensure smooth communication between clients and our teams, following up as needed.

Skills and Competencies:

Minimum of 2 years' experience within a customer Service as a Team Leader Experience within customer services Excellent leadership, coaching and communication skills Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations
Job Type: Full-time

Pay: AED4,000.00 per month

Application Question(s):

Do you have expertise using CRM Software?
Language:

Fluent English (Required) Arabic (Required)
Location:

* Abu Dhabi (Required)