Job Description

Company Description
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Oversee the entire sales process, from initial enquiry to payment receipt. Responsible for managing and updating the sales pipeline, following up on quotes, coordinating the sharing of qualified resources, and facilitating the client selection process. Additionally, ensure smooth management of all sales documentation.
DUTIES & RESPONSIBILITIES
1. Enquiry Analysis and Customer Handling

• Serve as a point of contact for customers, addressing inquiries and providing necessary information on company offerings.
• Maintain strong relationships with customers to enhance satisfaction and retention.
• Be the face of company to the customers.

2. Submission of CVs to Customers

• Ensure timely and accurate submission of candidate CVs to customers.
• Work closely with recruiters to obtain and review CVs before submission.

3. Position Fulfillment & Customer Feedback Follow-Up

• Oversee the fulfilment of open positions by ensuring efficient candidate placement.
• Monitor progress on submitted CVs and follow up with customers for feedback.

4. Review of Sales Documentation

• Ensure all sales-related documents, including proposals, quotations, and agreements, are accurate and aligned with company policies.
• Collaborate with internal teams to refine and improve sales documentation processes.

5. LPO / Contract Review

• Conduct thorough reviews of Local Purchase Orders (LPOs) and contracts before processing.
• Ensure compliance with legal, financial, and operational guidelines.

6. CRM Update and Approvals

• Maintain and update the Customer Relationship Management (CRM) system with accurate and up-to-date sales and recruitment data.
• Generate reports and insights from CRM data to optimize the sales process.

7. Customer Success Management

• Act as a Customer Success Manager by ensuring customer satisfaction and proactive engagement.
• Develop strategies to improve client relationships and retention.

8. Resolving Billing Issues with Customers

• Coordinate with finance and accounts teams to ensure smooth invoicing and payment processes.
• All services rendered to be billed within 14 days upon completion of calendar month or site completion ensuring VAT compliance.
• Provide clear communication to customers regarding billing policies and updates.

9. Follow SOPs for Sales process

• Ensure 100% compliance as per the SOP for Sales.

Qualifications
Education:
Minimum: BA/BS
Desired: MBA
Experience:
Minimum: 5 years in a similar role
Desired: Experience in a resource-based industry
Skills & Abilities:
Strong communication and negotiation skills
Analytical thinking
Adaptability and proactiveness
Organized and process-oriented
Additional Information
Compliance with policies and procedures based on the ISO standards adopted by CNS.

Skills Required