Job Description

Job Title SALES ASSOCIATE

Description

Job description

Hello Applicants!

We are looking for a competitive retail Sales Representative with passion, and interest to help customers identify, select, and purchase products they desire along with good customer service skills and soft skills. Duties include selling, cashiering, restocking, merchandising, housekeeping among others, executing to drive online sales that include onsite marketing/enhancements & promotions. The aim is to provide high-end customer service to increase the company's growth and revenue through up-selling/ cross-selling. Skills needed include great communication, team playing, problem-solving, time management, and computer skills. Candidates must be willing to working under pressure and having outstanding planning & organization skills. Candidates must show flexibility to different schedules and locations and have a positive attitude.

Responsibilities

Manage aspects of the user experience including updating site content, setting up and executing promotions, launching and activating products, and continuously optimizing site merchandising

Manage aspects of the user experience including updating site content, setting up and executing promotions, launching and activating products, and continuously optimizing site merchandising

Ensure the accuracy of merchandising, product information, promotions, and assets on the production site, consistently monitoring and checking everything is running smoothly

Work collaboratively across Business Development, Marketing, and Operations to ensure site business objectives and KPIs are consistently achieved

Consistently drive innovation and bring disruptive ideas: evaluate competitors, bring fresh content ideas

Ensure high levels of customer satisfaction through excellent sales service

Assess customers' needs and provide assistance and information on product features

Welcome customers to the store and answer their queries

Follow and achieve the department's sales goals on a monthly, quarterly, and yearly basis

"Go the extra mile" to drive sales

Maintain in-stock and presentable condition assigned areas

Actively seek out customers in store

Remain knowledgeable on products offered and discuss available options

Process POS (point of sale) purchases

Cross-sell products

Handle returns of merchandise

Team up with co-workers to ensure proper customer service

Build productive trust relationships with customers

Comply with inventory control procedures

Housekeeping & Merchandising

Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)

Any other tasks are given by superior

Requirements Sales Representative

Work experience as a Retail Sales associate, Sales representative or similar role

Basic understanding of sales principles and customer service practices

Proficiency in English

Basic Math skills

Working knowledge of customer and market dynamics and requirements

Track record of over-achieving sales quota

Hands-on experience with POS transactions

Familiarity with inventory procedures

Solid communication and interpersonal skills

A friendly and energetic personality with a customer service focus

Ability to perform under pressure and address complaints in a timely manner

Availability to work flexible shifts and to stand and walk for extended periods of time.

Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

Experience participating in strategy creation as well as tactical implementation. Previous success in managing high-volume campaign executions.

Detail-oriented with an ability to multi-task and juggle shifting priorities

Strong project management skills with a proven track record of delivering high-quality work under tight timelines

Works well independently and collaboratively with all levels of the organization

Must demonstrate sound decision-making and ability to react quickly under pressure. Operates effectively in a fast-paced, deadline-driven environment

Decisive & Accountable: Must demonstrate sound decision-making and ability to react quickly under pressure. Operates effectively in a fast-paced, deadline-driven environment

Self-Motivated & Team-Oriented: works well independently and collaboratively with all levels of the organization

Entrepreneurial and has a strong work ethic

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