Job Title: Sales and Operation Coordinator

Main Purpose of Job Role:

The Sales & operation Coordinator is responsible for providing sales, marketing, administrative support in addition of being an executive assistant for the managing directors Mrs. Marwa Duraidi & Mr. Mohammed Duraidi in order to ensure that municipal services are provided in an effective and efficient manner.

Sales support including but not limited to.

Main Activities :

• Generating, processing, assigning and qua l ifying sales leads inside and outside of UAE by all possible channels.

• Generate resale channels within the UAE and to increase Modena trader clients.

• Process and respond to all sales inquiries up to finalization. and to help sales team in processing sales quotations, meetings and follow ups.

• Follow up all pending sales orders and pursue to finalization.

• Monitoring and managing company\'s accounts details with keeping it up to date with all needed information within the company systems.

• Providing data and generating salesforce reports to help sales team and to support management decisions.

• Use and develop salesforce by attending training sessions, watching demo videos and to attend seminars.

• Reporting to general manager day to day activities, pipeline and next day plans.

• Assists the sales team, focusing mostly on managing sales & marketi ng materials and salesforce techniques.

• Work closely with the Sales team to assess the progress of the department and develop sales approaches accordingly.

• Monitors competition by gathering cunent marketplace info1mation on pricing, products, new products, delive1y schedules, merchandising techniques, etc. And recommend changes in products, services and policy

• Coordinate with marketing agencies for company\'s campaigns .

• Managing the designing and production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters, Social Media posts and contents with coordination of GM and service providers.

Managing company social media channels and website on daily bases, by increasing followers, posting, replying to questions, deleting violet posts.

• Resolving any sales related issues with customers in coordination with other depa1tments or team member with making sure that the case is resolved.

• Making follow-up calls to confirm sakes orders and coordinate with logistics for the delivery on agreed dates and time.

• Follow up customer satisfaction by any kind of commu nication, email or calls with updatin g feedback on salesforce.

• Managing all office work and any new tasks assigned by the management.

Directors Personal Assistant:

Directors personal assistant responsibilities including but not limited to.

• Acti ng as a first point of contact: dealing with correspondence and phone calls,

• Managing diaries and organising meetings and appointments and control access to the manager/executive.

• Booking and arranging travel, transport and accommodation.

• Organising events and conferences.

• Reminding the manager/executive of important tasks and deadlines.

• Typing, compiling and preparing reports, presentations and correspondence,

• Managing databases and filing systems.

• Implementing and maintaining procedures/administrative systems.

• Liaising with staff, suppliers and clients.

• Collating and filing expenses.

• Conductin g research on behalf of the manager.

Operation Coordinator:

Create and send all repair reports based on the job cards and inspection reports prepared by technicians, including machine photos and/or videos.

Send follow up for the customer\'s approval of Estimation quotations till this job is executed and billed.

To Print and enter the LPO received from clients (machines, rental, repairs) and to be entered in the ERP after proper verification of Price, availability and Payment terms respectively.

Send Proforma to client against confirmed LPO for repair if required.

To Handle the complaints from clients for repairing, please make sure to take proper details of the machine and the main machine issue then forward it to Operations head.

To update and send inventory stock reports every Week \xe2\x80\x93 Monday through Google Drive.

To send DEMO videos to client once done and save it to file for future use.

To assist Operations with imports and clearance procedure with all coordination with forwarding companies.

To send inquiry from Suppliers if necessary.

To update the Vehicle Logs for any repairing done for all vehicles.

Bayt