Company Description

Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.

By embracing the printing industry\xe2\x80\x99s phenomenal digital transformation over the years, \xe2\x80\x98GCG-DDS\xe2\x80\x99 developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client\xe2\x80\x99s businesses.

Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG\xe2\x80\x99s holding company \xe2\x80\x93 The Ghobash Group.

Now known as , the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE



To facilitate effective sales operations, maintain CRM systems, support marketing activities, and manage administrative tasks related to recruitment, event organization, documentation, and coordination across various departments.

CRM Management:

• Oversee CRM price list, which includes creating bundles and adjusting prices as per the GM\'s instructions.
• Administer CRM account management: assign accounts as per policy or upon the Sales Director\'s approval, conduct duplicate and data quality checks, and merge accounts when necessary.
• Generate timely CRM reports as needed.

Certifications & Compliance:

• Handle ISO QMS and EMS documentation including SOP Manual, Departmental procedures, ISO reports, and audits.
• Maintain environmental records and ensure adherence to relevant laws and regulations.
• Prepare ISO management reports for external auditors.

Recruitment & HR:

• Collaborate with GM and department heads to understand hiring needs.
• Draft and place job advertisements, screen CVs, schedule interviews, and work alongside Group HR for the hiring process.
• Coordinate with the GCG team for various HR necessities such as goal setting and performance appraisals.

Marketing & Event Management:

• Assist in marketing initiatives.
• Organize and manage company events.

Document & Report Management:

• Support the GM in report generation and corporate presentation creation.
• Maintain company and partner documentation, ensuring sales folders are updated.
• Collect and compile weekly and monthly reports from sales and finance departments.

Administration & Communication:

• Oversee GM\'s administrative duties, including calendar management and scheduling.
• Process and manage documentation, secure GM\'s signatures, and dispatch them accordingly.
• Act as the main liaison for the GCG team and manage internal communications.

IT & Onboarding:

• Collaborate with IT for IT provisions required for new hires.

Travel Management:

• Coordinate documentation for business travels and visas, and liaise with relevant departments as needed.

Qualifications

• Bachelor\'s Degree in Business Administration or related field.
• Certification in CRM systems or related tools is a plus.

Additional Information

• Proficiency in CRM systems.
• Excellent communication and organizational abilities.
• Knowledge in ISO documentation.
• Familiarity with software and solutions industries.
• 2-3 years in a sales admin role or similar capacity in the software/solutions industry.
• Experience in managing CRM systems and supporting marketing initiatives.
• Proven track record in administrative roles, especially supporting senior management.

GCG Enterprise Solutions