Sales And Customer Service
Dubai, United Arab Emirates
Job Description
Customer Service Role
The Customer Service Role at Malaak is an exciting opportunity for a motivated person looking to make a difference every day for our Clients, Childcare Professionals, and the team overall. The Customer Service Role is going to play a vital role in the day-to-day tasks, ensuring the highest level of customer satisfaction.
Customer Service Role:
- Responding directly to customers who need assistance, answering a large volume of phone calls and emails.
- Ability to provide quick resolution of issues and questions, with good ability to handle disputes and emergencies
- Learn our services inside and out with previous sales experience to be able to capture contracts and upsell additional services.
- Keep records of customer interactions, process customer accounts and file documents, providing accurate, valid, and complete information via all tools in a timely manner (App, Google Sheets, Zoho)
- Taking ownership of customers issues and following problems through to resolution
- Ensuring correspondences (Email/Phone/Whatsapp) with clients are accurate, courteous, professional,and replied in a timely manner
- Ensuring all contract procedures are in place
- Excellent verbal skills for communicating with both management and customers
- Good interpersonal skills establish a good rapport with clients and your team members
- Ability to multitask, prioritize and manage time effectively
- Must be result-oriented and sales driven to reach customer service team targets
- Must have strong computer skills (Outlook, Word, and Excel)
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Job Detail
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Job IdJD1488922
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned