Description

Sales Agent - Room Reservations - Jumeirah Zabeel Saray

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad\'s Kids Club complete with splash park, nightlife destination Music Hall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.

About the Job

An opportunity has arisen for a Sales Agent to join Room Reservations department in Jumeirah Zabeel Saray. The main duties and responsibilities of this role:

Have full and up to date knowledge of the hotel products and services.

Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller\'s needs using a client orientated approach.

Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.

Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.

Actively participate in maximising revenue through up-selling.

Follow up on non-guaranteed and waitlisted bookings.

Handle no-shows and cancellations efficiently.

Maximize selling opportunities by adding customer value at every opportunity.

Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.

Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.

Prepare, update and file all correspondence relating to room sales.

Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.

Assisting on guest visa inquiries.

Handling Group Reservations by communicating with the Events/Sales Department.

About You

The ideal candidate for this position will have the following qualifications, experience, skills and competencies:

Previous Experience in form of cross trainings or internships in reservations, revenue or sales department

Good knowledge of Opera PMS

Strong preference for Arabic or Russian speaker

Experience in reservations, sales or revenue

Intermediate computer skills (Microsoft Office)

Handle shift responsibilities in the absences of the reservations coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentive and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 1396

Job Category Revenue, Reservation & Distribution

Apply Before 08/10/2023, 01:44 AM

Job Schedule Full time

Locations The Palm Jumeirah, Dubai, AE

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