Job Description

The Arabic-speaking sales advisor will produce desirable sales results and ensure that the sales attain its monthly objectives by mastering the sales process and displaying a professional customer service behavior that exceeds customer expectations.
Duties and Responsibilities: * Responsible for the smooth opening/closing of the boutique

• Prepare the boutique for welcoming customers: checking the showcases, and displays, monitoring cleanliness and tidiness of the showroom at all times, and ensuring the inventory count and control at the beginning of every shift
• Greeting and welcoming customers according to Mouawad retail guidelines
• Attending the customers and providing excellent customer service and product knowledge
• Portraying an immaculate grooming and appearance look
• Presenting Jewellery using Mouawad standards and making sales in an enchanting experience.
• Always being well aware of the price before communicating it to customers, by first checking the label
• Upselling and cross-selling at any upcoming opportunity and promoting other Mouawad branches
• Following the boutique manager's instruction /the Shift Supervisor, related to cash deposit, money exchange, bank deposits, Gold Souks visits for jewellery repairs, etc.
• Maintaining the safe room and showroom displays according to the 5s methodology
• Responding to any management project when assigned (attending events and exhibitions)
• Maintaining and developing great relationships with customers
• Gathering market and customer information by engaging with customers and recording interests
• Recording sales and orders information, present it to showroom manager by phone or mail
• Supporting team members during the sale process
• Attending team meetings and sharing best practices with colleagues
• Receiving and handling repairs from customers

Needed Skills and Competencies:

• 3-5 years of experience in Jewelry and Diamond industry/ High-end jewelry background is recommended.
• Outstanding and luxurious Customer service skills
• Interpersonal communication skills
• Arabic Speaker ( must)

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