Job Description

Location: Dental Clinic - JLT, Dubai

RUSSIAN Speaker receptionist or Arabic/English speaker only !

Purpose of the Role

The receptionist serves as the first point of contact for patients and visitors. She ensures a professional, welcoming, and efficient front-desk experience while supporting the clinic's administrative and operational workflow.

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Key Responsibilities

1. Patient Reception & Communication

Greet patients warmly and professionally upon arrival.

Manage phone calls, WhatsApp, and email inquiries in a polite and timely manner.

Schedule, confirm, and reschedule appointments using the clinic's booking system.

Provide information about services, pricing, and promotions.

Maintain patient confidentiality at all times.

2. Administrative & Billing Support

Register new patients and update patient records.

Handle billing, receipts, and daily cash closing.

Coordinate insurance pre-approvals and claims submission when applicable.

Prepare daily reports for management (appointments, payments, cancellations).

Support doctors with patient flow coordination.

3. Clinic Coordination

Ensure the reception area is tidy, organized, and welcoming.

Communicate effectively with dental assistants, nurses, and doctors for smooth operation.

Follow up with patients for treatment plans, follow-ups, and reminders.

Assist in stock requests and coordination with suppliers if needed.

4. Professional Standards

Uphold clinic policies, patient confidentiality, and service quality standards.

Maintain a professional appearance and positive attitude.

Participate in team meetings and training sessions as required.

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Requirements

Education: High school diploma or bachelor's degree preferred.

Experience: Minimum 1 year in dental or medical clinic reception (UAE experience preferred).

Skills:

Excellent communication in Russian (Arabic/English is a plus).

Proficiency in Microsoft Office and clinic management software.

Strong organizational and multitasking abilities.

Friendly, patient-oriented personality.

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Work Schedule

6 days per week (as per clinic roster).

Flexible shift timings as required by clinic operations.

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month