Royal Service Agent

The Royal Service Agent is the heartbeat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the callers\' requests and ensure follow-up according to the hotels\' standards. They will serve as a liaison for guests requiring information relating to all aspects of the hotel. All the while maintaining the hotel\'s telephone system and assisting all external and internal guests in operating the telephone system.

What is in it for you:

• Accommodation and meals provided
• Transportation to & from the hotel
• Medical & Life Insurance
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Responds to all incoming calls complying with FHR standards, and transfer them to the appropriate destination.
• Takes full accountability for all internal and external guest requests, transmitting the information to the responsible department.
• Logs all requests and ensures timely follow-up to ensure a seamless service experience for guests.
• Ensures all wake-up calls are accurately logged and executed.
• Ensures that all telephone extension lists are maintained and updated regularly.
• Have a full working knowledge of emergency procedures; ensuring telephones are answered whilst coordinating communication until the final evacuation.
• Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
• Handles emergency line and elevator emergency alarms, working alongside Engineering to schedule regular maintenance checks.
• Receives and distributes faxes, voice messages and written messages for guests and internal departments.
• Possesses a full command of the systems needed to deliver the Royal Service experience (necessary training will be provided).
• Maintains knowledge of all facilities, services and promotions in order to respond confidently and effectively to inquiries.
• Proactively works with other teams as part of a guest-centric community, caring for guests and colleagues alike.
• To be ambassadors, leaving lasting impressions for our guests.
• Use natural talents to connect with the guest and create a memorable experience.
• Committed to evolving our service based on regular feedback, thus ensuring consistent deliverance of a personalized guest experience.

Your experience and skills include:

• Excellent command of English and confidence in communication skills
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
• Must be able to work well under pressure in a fast-paced and constantly changing environment.
• Must be a strong team player, professional and motivated with excellent organizational skills.
• Knowledge of Opera PMS, Fairmont Service Systems, MS Outlook, Word, PowerPoint and Excel is an asset.
• Possess at least a High School Diploma or equivalent degree.
• A diploma in Hotel management is an asset.
• A second or third language is an asset.

Your team and working environment:

• Be a part of our multicultural team.
• Enjoy nature as our location provides majestic mountains in northern Fujairah.

Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. To discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor