Royal Service Agent
The Royal Service Agent is the heartbeat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent will take ownership of the callers request and ensure follow up according to the hotel's standards. They will serve as a liaison for guests requiring information relating to all aspects of the hotel. All the while maintaining the hotels telephone system and assisting all external and internal guests in operating the telephone system.
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