Job Description

POSITION PURPOSE

• To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay.
• To ensure rooms inventory is balanced and matched with Marriott Marsha system.
• Ensure all FO KPIs goals are all in control and achieved.
• To fulfill Marriott loyalty program requirements and audits.

ESSENTIAL FUNCTIONS
Rooms Controller

• Take handover of the next day arrivals from the reservations team.
• Take handover of all groups' arrival next day and ensure payment is made, comments are well updated and routing is correctly made to the PM.
• Assign the rooms according to the guest requests, preferences and purpose of the stay, using the MAR and the pre arrival email sent by the Club or the Lobby Ambassadors team.
• Coordinate with group coordinator and assign groups rooms, and finally handover to FO to prepare for pre-registration procedures.
• Follow and coordinate with HSK Queue Rooms.
• Review the room inventory with Revenue and Reservations team and streamline if necessary, handle room type overbooking.
• Review and Manage Guest room inventory for same day reservations sales to maximize yield and occupancy.
• Act as the main point of control for saleable rooms in conjunction with revenue, front office, and Housekeeping and Engineering teams.
• Balance rooms inventory as per Marriott guidelines.
• 3 days in advance and daily allocate VIPs, groups, and other special reservation.
• Profile Management weekly audit in Opera and handover audit reports to FOM and EAM.
• Manning the Front Office Phone to ensure availability and handle email account.
• Responsible for setting and achieving the daily Upselling and enrollments goals by Identifying opportunities for the team and placing alerts on potential arrivals for Loyalty program Enrolments and/or TSA upselling.
• Conduct Briefings where FO, revenue, reservation, groups issues are discussed and daily goals achievements are checked.
• Understand the room's revenue selling/ rates strategy from Revenue team and ensure FO team full compliance to the set strategy. At least 1 to 2 years experience working as rooms controller
• Must be able to speak, write and converse freely in English.
• Preferable to able to Write and converse freely in the language spoken in the area.
• Preferable to be able to speak in one additional language other than the first two.
• Must be proactive.
• Must have computer skills.
• Must have opera knowledge