Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.


Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

We are seeking a professional and customer-focused Room Service Waiter to join our team at a Swissotel Corniche Park Towers in Doha, Qatar. As a Room Service Waiter, you will play a crucial role in ensuring our guests have an exceptional dining experience in the comfort of their rooms.

Provide courteous, efficient, and professional room service to hotel guests Take food and beverage orders accurately, ensuring attention to detail Prepare trays or carts with ordered items, including appropriate cutlery, condiments, and accompaniments Deliver orders to guest rooms promptly and professionally Present bills and process payments efficiently Maintain a thorough knowledge of menu items, daily specials, and beverage options Offer menu recommendations and upsell when appropriate Ensure cleanliness and organization of room service areas and equipment Handle guest inquiries and complaints with a friendly and solution-oriented approach Collaborate with kitchen staff to ensure order accuracy and quality Adhere to food safety standards and hotel policies at all times Assist with inventory management and stock rotation Participate in regular training sessions to enhance skills and knowledge Adapt flexibly to changing schedules and additional tasks as assigned

Qualifications

High school diploma or equivalent; diploma or degree in hospitality is preferred Food safety certification (required) Previous experience as a room service waiter in a 4-5 star hotel is preferred, but entry-level candidates with a strong customer service background will be considered Excellent knowledge of food and beverage items, including wine and cocktails Strong understanding of dietary restrictions and food allergies Exceptional customer service skills with a friendly and professional demeanor Ability to work efficiently in a fast-paced environment while maintaining attention to detail Excellent communication skills in English; additional languages are a plus Basic math skills for handling bills and payments Physical stamina to carry trays and stand for extended periods Flexibility to work various shifts, including nights, weekends, and holidays Proficiency in using point-of-sale systems and hotel management software Neat and professional appearance Team-oriented mindset with the ability to work collaboratively with other departments Ability to maintain composure and provide quality service in high-pressure situations

Additional Information

customer related experience an asset

Ability to work well under pressure in a fast paced environment

Excellent communication skills and a professional presentation

Ability to work cohesively with fellow colleagues as part of a team Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.