Job Description

Position

: Room Service Order Taker

Salary

: AED 1200 per month

Own Visa Preferred*

Benefits

:

Free accommodation provided by the hotel Complimentary duty meals (on time) Opportunities for growth within the hospitality industry

Job Responsibilities

Order Management

Answer incoming calls promptly and courteously. Take food and beverage orders accurately, ensuring all guest preferences and dietary requirements are noted. Repeat orders back to guests to confirm accuracy.

Coordination with Kitchen and Service Teams

Communicate orders clearly to the kitchen and service teams. Ensure special requests or allergies are highlighted to the relevant teams. Monitor the preparation time and ensure timely delivery of orders.

Menu Guidance

Provide guests with detailed information about the menu items, including ingredients, preparation styles, and specials of the day. Suggest menu items or upsell based on guest preferences.

Guest Satisfaction

Handle guest complaints or concerns with empathy and provide solutions promptly. Follow up with guests post-delivery to ensure satisfaction.

Administrative Tasks

Process payments and record transactions accurately. Maintain order logs and ensure all entries are up-to-date. Prepare daily reports of room service activities as required.

Cleanliness and Hygiene Standards

Ensure workstations and equipment (e.g., telephones, POS systems) are clean and functional. Adhere to food safety and hygiene protocols at all times.

Collaboration

Coordinate with the front office and housekeeping for guest information when necessary. Work closely with other departments to ensure seamless guest experiences.

Upskilling and Training

Stay updated with menu changes, promotions, and hotel policies. Participate in periodic training sessions for enhanced guest service delivery.

Key Skills Required

Excellent communication and interpersonal skills. Attention to detail and accuracy in taking orders. Ability to work under pressure in a fast-paced environment. Familiarity with POS (Point of Sale) systems and basic computer skills. Problem-solving and guest complaint resolution skills.
Job Type: Full-time

Pay: From AED1,200.00 per month

Experience:

* Room Service Order Taker: 1 year (Preferred)