Job Description

Merchant Acquiring Risk Analyst is responsible for identifying, assessing, monitoring and mitigating risk associated with fraudulent activities across multiple payments channels. The role involves proactive monitoring of transactions, performing detailed investigations, enhancing fraud detection rules and supporting continuous improvements to strengthen the fraud prevention framework and protect the organization & its customers.

1. Fraud Monitoring & Analysis

Monitor post transaction fraud alerts across payments channels Analyze suspicious transactions and customer behaviour to detect potential fraud patterns Conduct detailed investigations on reported fraudulent cases & prepare incident reports Utilize fraud monitoring tools such as Cybersource and Brighterion for alert handling & rule management.

2. Experience in Payment Gateways

Manage activities related to Ecommerce Fraud Acquiring via CyberSource, MPGS & Brighterion platforms. Support fraud rule tuning, configuration and system enhancement to optimize fraud detection and transaction acceptance rates. Work with gateway vendors to test, validate and deploy new fraud management functionalities.

3. Risk Assessment & Control

Assess merchant & customer risk profiles during onboarding & ongoing reviews Perform transaction-level risk analysis to identify anomalies or deviations from normal behaviour. Support the development of risk scoring models and rules to enhance fraud detection accuracy Recommend improvements in controls to minimize exposure to operational and fraud risks. Evaluate chargeback trends and identify root causes to recommend preventive controls.

4. Reporting & Documentation

Prepare daily, weekly & monthly fraud & risk performance reports. Maintain detailed documentation for all investigations, findings and actions taken Share insights & emerging fraud trends with management.

5. Policy, Compliance & Coordination

Ensure adherence to internal risk & compliance policies as well as card scheme mandates Ensure scheme compliance mandates are regularly reviewed to avoid any financial penalties. Liaise with banks, payment processors, law enforcements and other stakeholders for fraud case resolution. Assist in drafting SOPs and control documentation for fraud prevention processes.

6. Continuous Improvement & Training

Stay updated with the latest fraud trends, schemes and technologies in the payments ecosystem. Support training initiatives for staff and merchants on fraud awareness and prevention

Experiences

Minimum 2 years of experience in fraud prevention, risk analytics or transaction monitoring in Merchant Acquiring Business Strong knowledge of merchant acquiring lifecycle - onboarding, transaction processing, settlement, dispute management, and reconciliation.

Main Tasks

Perform due diligence on new merchants (KYC, business model, financials) Conduct risk profiling and assign risk ratings Identify high risk categories Recommend mitigation controls before approval Monitor merchant transactions for suspicious patterns or anomalies. Recommend rule tuning and control enhancements Analyze chargeback trends by merchant and MCC Identify and mitigate repeated offenders Liaise with Chargeback Unit and scheme partners for resolution Ensure compliance with acquirer risk policy, AML/CFT and scheme rules Maintain proper documentation for risk approvals and exceptions Support internal and external audits by providing required data * Participate in policy and framework updates