Location

Abu Dhabi, Amman, Dubai, Riyadh

Risk Advisory | Internal Client Services | Senior Consultant - Data Analytics - Data Scientist and CRM Quality and Reporting

When you work for us, you commit to a career at one of the world\'s largest and most prestigious professional services firms. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.

A career in Risk Advisory Clients & Industries with Deloitte will engage your wide-ranging skills in program management and coordination, marketing, business development, relationship-building, and, importantly, client engagement. We are looking for smart problem-solvers, those with fluency in Middle Eastern culture who can collaboratively apply themselves and deliver propositions that will raise Deloitte\'s eminence in the region. If you enjoy a challenge and the opportunity to make a positive difference in the world, we will provide you with a professional environment geared to fostering your growth and positioning to achieve excellence.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity

During your tenure as a Senior Consultant - Data Analytics - Data Scientist and CRM Quality and Reporting, you will support the Middle East Risk Internal Client Services team in working on CRM as a business tool for Risk Advisory with capabilities but not limited to the following:

Data Management

• Perform day-to-day CRM activities to monitor and drive user adoption of best practices and rigor in updating the system with data quality in opportunity pipeline management, account management, and creation of contacts/individuals.
• Ensure continual data integrity in line with the defined governance and procedures, and company best practices to enable Risk Advisory to derive insights and make effective decisions based on accurate data
• Perform research related to CRM areas and validate and retrieve information, to inform account/opportunity owners to update CRM accurately.
• Connect into Central CRM team to understand forthcoming changes, respond to requests and be an integral part of the firm\'s CRM community

Reporting and Analytics

• Monitor and track that vital fields are updated by users to ensure accurate reporting
• Design and produce streamlined dashboards/reports to provide in-depth analysis of the Sales data with meaningful insights, periodically and on requests for leadership meetings using analytics tools like Power BI
• Support internal team reporting requirements across Industries, Service Lines, and functions of Finance, Resourcing, and others as needed
• Continually innovate and look for opportunities to streamline reporting and derive insights from the data
• Perform data analysis, utilizing analytical skills to find correlation between different types of data
• Conduct industry market and client analysis

CRM Training, Support and Administration

• Maintain user groups with regular reviews and updates on CRM license usage/requirement with growth in the Partner & Director community
• Develop communications to the user group on key information related to CRM
• Explore and drive use of additional functionalities of system features to meet the objectives of the user groups.
• Provide support and CRM training to staff on an ongoing basis to best utilize the system while implementing \xe2\x80\x9chow-to\xe2\x80\x9d guides along with troubleshooting user issues and interfacing with support as required.
• Maintain confidentiality of all internal information, including but not limited to the company and those of clients

Campaigns Management

• Work with internal departments to understand their business objectives and plan campaigns based on CRM insight
• Potential to manage the mailing lists within CRM by keeping them up to date.
• Work with other enabling teams to own the distribution of data/insight from the CRM system to add value to wider projects

Leadership Capabilities:

• Ability to summarize complex data to an executive audience, as well as the ability to dive deep into the details with other analysts and specialists
• Understand expectations and demonstrate personal accountability for keeping performance on track
• Explore opportunities for impact
• Proactive and results-oriented team player with demonstrated ability to work under pressure
• Actively focus on developing effective communication and relationship-building skills
• Understand how their daily work contributes to the priorities of the team and the business
• Possess strong project management and time management skills
• Able to work effectively with stakeholders in a matrix and multi-cultural organization
• Highly independent and capable of multi-tasking and executing on multiple project channels simultaneously
• Manage and prioritize own workload while working on own initiative
• Demonstrate strong commitment to personal learning and development

Qualifications:

• Master\'s degree, preferably in Data Analytics or Data Science or any other related business studies
• Minimum 4 years of proven professional experience in the field
• Experience with CRM and Dashboarding platforms such as Salesforce/Power BI/Tableau
• Proven experience of Salesforce/Microsoft Dynamics CRM from a user-interface perspective
• Knowledge of Advanced Excel and Power BI
• Proficiency with Microsoft Word, Excel and PowerPoint
• Good and confident communicator who can interact with senior leadership
• Strong process skills and methodologies
• Excellent verbal and written communication skills in English Language, Arabic

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