Job Description

What's on your plate?

Daily spot checks in the operations field with the designated assigned zone.

Making sure riders personal grooming are in standard

Hygiene practices (Bikes, Bag, PPE (COVID - 19)

Making sure riders are wearing complete gear

Making sure that riders are following local regulations and corporate standards for their safety and others as well.

Making sure riders are complying with the standard behavior with the partner and customer for a better experience.

Checking the rider's equipment/ mobile issue breaks.

Enforce state and federal laws, and city codes according to consistently applied policies, procedures, and regulations

Perform the vital public services of protecting life and property. (Community Support).

Support a strong relationship between the city and the public, demonstrating respectful and cooperative behavior when interacting with citizens, visitors., and city staff.

Maintain absolute confidentiality of work-related issues and Zone (City) information.

Maintains safe traffic conditions by monitoring and directing traffic, enforcing laws and ordinances, investigating accidents, providing an escort, and reporting unsafe streets and facilities.

Preventing and investigating illegal activities, domestic disturbances, accidents, etc.

Incident Management - track and reduce rider related incidents

Compliance Management - Ensure riders compliance and educate the latest app updates and know-how.

Ad-hoc Tasks as assigned by your line manager.

Rider KPIs - RCR, order fulfillment, and others.

What did we order?

1+ Years work experience in start-ups or other fast paced environments

Experience in community building and engagement is a plus

Thinks out of the box by developing new ideas and dares to do things differently

Able to work with external parties and develop partnerships

Excellent command of English and Arabic. Urdu is a plus.

Extremely collaborative and able to support teams

Your enthusiasm and creativity should be contagious!

We believe in Experience First (for our external stakeholders and internal talabaties alike!), Make It Happen, and Together

We Grow. We value diversity, initiative taking and creating memorable experiences - and we're poised for stellar growth!

JR0047343