Rider Operations Associate
Dubai, DU, AE, United Arab Emirates
Job Description
Job Summary:
We are seeking a proactive and detail-oriented
Riders Operations Associate
to join our team. The ideal candidate will be responsible for managing and supporting daily rider operations to ensure smooth and efficient delivery performance. Candidates with prior experience in delivery platforms such asNoon, Careem, or Talabat
are highly preferred.Key Responsibilities:
Oversee the daily operations of riders, ensuring efficiency and service quality. Manage
rider onboarding, activation, and training
processes. Monitorattendance, shift allocation, and performance metrics
of riders. Coordinate with riders to resolve issues related to routes, app usage, or order fulfillment. Maintain an up-to-date rider database and ensure proper documentation. Conduct regularperformance evaluations
and implement improvement plans. Handlerider payments, incentives, and deductions
in coordination with the finance team. Ensure compliance with company policies, safety standards, and operational procedures. Work closely with internal teams (Operations, Customer Service, and HR) to address operational gaps. Prepare and presentdaily, weekly, and monthly reports
on rider performance and operational KPIs.Qualifications & Requirements:
Bachelor's degree in Business Administration, Logistics, or a related field (preferred).
Minimum 2 years of experience
in rider or fleet operations, preferably withNoon, Careem, Talabat, or similar delivery platforms.
Strong understanding of delivery operations, dispatch systems, and rider coordination. Proficiency inMS Office (Excel, Word, PowerPoint)
and operations-related applications. Excellent communication, organizational, and problem-solving skills. Ability to work under pressure and manage multiple priorities. Flexible to work in shifts and field-based when required.Job Type: Full-time
Pay: AED4,000.00 - AED6,000.00 per month
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Job Detail
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Job IdJD2077747
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned