Job Description

SWATX is seeking an engineer to support the client environment, facilitating the client's adoption, ongoing improvement, and operation of the Red Hat OpenShift Container Platform (OCP) for a duration of six (6) months, extendable up to one (1) year.

Resident engineer responsibilities:

One engineer will work on the client environment Level 1 support for troubleshooting and fixing issues On 8x5 mode during official working hours for 5 days/week Perform daily operation and administration tasks Perform configuration changes Apply patches and security updates Perform periodical Health Checks Support in backup and restore Deliver knowledge transfer session (monthly. Provide clear documentations to enable and educate Client team on Red Hat products and technologies

Overall Task list

Daily operation and administration tasks Configuration changes Apply patches and security updates Perform periodical Health Checks Proactively identify and fix the issues Participate in fixing security and vulnerability issues Participate in Red Hat products upgrades Participate in Red Hat environment expansion Deliver Knowledge transfer sessions Communicate with Red Hat Global Support Services (GSS) and support in managing tickets Has access to delivery teams in different regions, Engineering BU, Subject matter experts and global support Help in Disaster Recovery drill tests Detailed Task List

OpenShift Container Platform

Red Hat will provide engineers to support client with the configuration of OpenShift Container Platform, including: Providing advice, general knowledge transfer and configuration of Red Hat OpenShift Acting as the primary RedHat subject matter expert and point of contact for communication, accountability and escalation paths with the customer team. Support with day-2 operations, re-configuration, and planning customer's Red Hat OpenShift operating environment, Support with providing Red Hat OpenShift performance tuning and optimization. Support with performing system diagnosis and resolution of customer Red Hat OpenShift related issues. Support with upgrades and patches installation Support with on-boarding of tenants on openshift clusters Support with the deployment of additional nodes

The engineer will support also in the following areas:

Patching

update of operating systems on OpenShift nodes Update of OpenShift Container Platform components

Monitoring

Perform cluster capacity analysis Cluster certificate expirations Access and consume Prometheus Analyze pod logs Node Management

Maintaining nodes list

Adding nodes Deleting nodes Managing node labels Draining/evacuating nodes

Projects

Modifying default project template Setting node selectors

Pods

Listing, and inspecting pods Setting Pod Disruption Budgets (PDB) Configuring Critical Pods

Networking

Setting network policies Configure External IPs Configure host ports Troubleshoot throughput issues Quotas
Creating, viewing and removing quotas Configure quota synchronization period Pod scheduling
Configure default scheduling policies Review Affinity and Anti-Affinity rules Configure eviction policies RBAC
Creating, viewing and modifying users Managing user and group labels Configure and manage service accounts Image Management
Image policies Image signing Image promotion Pruning images Backing up / Restoring Backing up Master Nodes Backing up Etcd Restoring a cluster Managing Security Context Constraints (SCC)
List, examine, create and delete SCCs Update existing SCCs Grant access to the privileged SCC Add an SCC to a user, group or project Garbage collection Configure limits for garbage collection of dead containers Configure limits for image garbage collection Manage Certificates Monitor OpenShift certificate authority Manage master, worker, registry and router certificates Manage route certificates Deploy custom certificates * Support With planning new containerization platform features and introduce them to other departments