Job Description

Welcome to the voco family. Now that you are part of our family, let's explain the role you will play.
Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn't a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of "Reliably Different".

WHAT WILL I ACTUALLY BE DOING?

The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It's all about thinking and taking care of others, being thoughtful to their needs and ensuring they're always happy, relaxed and comfortable.
If there's on thing we know, it's that a great Host is at the heart of every great stay. That's why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.

Regarding the role and responsibilities, you will need to perform the followings:

The Revenue Manager at voco Muscat Al Mouj is responsible for maximizing total hotel revenue and profitability through strategic planning, pricing, inventory management, and forecasting. This key commercial leader drives business decisions through detailed market analysis, demand modeling, and effective distribution management, ensuring alignment with voco's modern, distinctive guest offering and IHG's revenue management best practices. The role works closely with Sales, Marketing, Reservations, and the General Manager to optimize performance across all revenue streams.
Develop and implement effective pricing strategies for all market segments in alignment with IHG Revenue Management principles. Prepare accurate daily, weekly, and monthly forecasts for rooms, F&B packages, and ancillary revenue. Recommend and execute pricing, restrictions, and availability controls based on business demand and market trends. Manage inventory across all distribution channels (PMS, CRS, GDS, OTA, brand.com, etc.) ensuring optimal availability and parity. Ensure the best possible distribution mix to drive direct bookings and reduce third-party costs. Oversee rate loading, room types, and package updates in coordination with Reservations and E-commerce teams. Monitor competitor pricing, market trends, booking pace, and performance using STR, Rate360, and other benchmarking tools. Produce comprehensive reports on pickup, business on books, channel performance, segmentation, and displacement analysis. Provide insights and recommendations based on data to improve yield and business decisions. Assist in preparing the annual rooms revenue budget, forecasting models, and commercial strategy plans. Contribute to the hotel's overall business plan and participate in monthly performance reviews. Track and report key revenue KPIs including RevPAR, ADR, occupancy, GOPPAR, and TRevPAR. Work closely with Sales & Marketing teams to align pricing and promotional strategies with business needs. Partner with Reservations to ensure accurate forecasting and optimal group displacement evaluations. Support digital marketing initiatives with data-driven insights for campaigns and packages. Maintain system accuracy across PMS (Opera Cloud), IHG's Revenue Management System (RMS), and other platforms. Participate in IHG regional calls, revenue forums, and audits to ensure compliance with brand standards. Train and develop hotel teams in understanding revenue management concepts and strategies.

WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?

Degree in Revenue Management, Hospitality, Business Administration, or a related field. Minimum 3-5 years of experience in a revenue management or pricing role, preferably in a 4- or 5-star hotel environment. Previous experience with IHG systems such as IHG Concerto, Opera PMS, and IHG Revenue Management tools (e.g., IHG Optix, Duetto) is a strong advantage. Proven track record in delivering revenue growth and strategic commercial planning. Strong analytical and strategic thinking with commercial acumen. Excellent communication and interpersonal skills. High proficiency in Excel, revenue systems, and data visualization tools. Deep understanding of online distribution, OTA dynamics, and channel profitability. Ability to lead meetings, present performance results, and influence cross-functional teams.

HOW DO I DELIVER THIS?

The idea of a Host in a hotel in itself is not unusual. The idea that

Everyone's a Host

is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here's how to Host a guest the voco way.

Be Thoughtful

- We pride ourselves on delivering the important things that our guests need and value consistently - every day, every stay. We're Hosts our guests can always count on.

Be Natural

- We're genuine, natural Hosts - always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.

Make It Memorable

- We're Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.
Join voco(TM) hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco(TM) hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.