Job Description

Location
Lusail, Qatar
Experience
7-13
Job Type
Recruitment

Job Title:

Revenue Cycle Manager

Reporting To:

Head of Finance

Position

Summary

The Revenue Cycle Manager ensures the efficient and smooth processing of patient billing, pre-authorization, proper coding, insurance claims submission and resubmission and recovery through effective liaising with insurance companies while maximizing patient satisfaction by leading the insurance operations with the objective of streamlining the process. Responsible for timely insurance claims submission and pre-authorization processing, reducing the insurance rejections, managing insurance contracts and benefits, overseeing the insurance operations and designing, implementing and training AMNM Day Surgery Doctors and other relevant stakeholders on insurance policies and protocols.

Responsibilities

Oversees function of revenue cycle management of AMNM.


Manages and negotiates contracts with insurance companies to obtain recognition as a service provider.


Liaises with insurance companies regarding eligibility, payments, reconciliations, service additions to maximize the profitability of the business.


Reviews insurance claims to ensure accuracy as per agreement, prior to dispatch to respective insurance companies within stipulated timeline.


Ensures proper coding - CPT, ICD, HCPCS, DRG codes as applicable


Ensure internal audit and review of Outpatient and Inpatient files, billing and claims


Keeping a check on pending receivables and ensure payments are received from payors within the contractually agreed timeline.


Reconcile all collections received and outstanding receivables against all electronic claims submitted and re-submitted.


Proactively reports critical issues to Management and submits monthly aging and other reports to Management as required


Maintaining acceptable Turnaround time for obtaining pre-approval of services.


Designs, updates and implements policies, procedures and protocols to ensure efficiency and accuracy in insurance operations.


Monitors insurance - rejections and prepares & submits periodic reports to the Head of Finance for review.


Meeting Doctors monthly to explain their rejections and providing appropriate guidance to prevent similar rejections in future claims


Ensure up to date management of central price master which has a clear comparison of self-pay, ministry approved and various empaneled payor prices


Ensures that the insurance contracts are up to date on the system and there is a proper summary file which compares the key contractual parameters among the empaneled insurance companies.


Supervises billing function at the Front Desk (-




Measures the effectiveness and efficiency of on-going front desk-related procedures and coordinates procedural changes, if required to enhance the RCM function.


Monitors the - billing and pre- authorization activities of outpatient, diagnostics and day surgery.


Prepares breakdowns for the invoices as required by insurance companies or patients for reimbursement process.


Educates reception, Doctors, nursing and paramedical staff on insurance protocols, new processes or modifications as notified by insurance companies from time to time


Assist in the regular audit conducted by the insurance companies and other regulatory agencies.


Resolve issues and respond to any related queries, both internal (i.e. other departments) and external (i.e. regulatory agencies, insurance companies).


Interact with IT for any software development or applicable systems that help improve the insurance pre-approval and claims process.


Develops the unit budget and ensure departmental operations are effectively conducted within the budget.


Communicates with patients regarding their insurance policies, eligibility and entitlements.


Coordinates with colleagues and other related departments for smooth running of RCM operations.

Experience and

Skills Required

Experience required:

Minimum - 8 to 10 years of experience in a hospital setting in a similar role (Payer- Experience will be added value).

Preferred Experience:

In Hospitals and/or Day care surgical centers

Skills required:

Knowledge on insurance approvals, claims and billing process.


Knowledge on Qatar laws applicable to insurance legislations.


Knowledge on HIS & ERP. -


Experience in revenue cycle management.


Qualification's

Essential:

Graduate in Medicine /Life Science or other related medical education, and/or


Certified Medical Coder (HIMAA/ AHIMA).

Licensing /

Certifications

Medical / Coding

Core

Competencies

Administrative Skills:

Negotiation, Problem Solving and Organizational skills, Attention to Detail, Flair in Managing Files and Records, Designing Forms, and other Office procedures, Decision Making, Detail Oriented, Team Player and handling large teams.

Technical

: Familiar with HIS and RCM Process as per regional practice. Good typing speed.

Soft Skills:

Excellent Communication and Inter-Personal skills.

Computer Skill

s: MS Office (Word, Excel, Power Point, Outlook) -.

Language Skills:

Good in written and spoken English and Arabic will be of added value.

RCM Manager

Any nationality Immediate joiner is preferred but not a must Up to 15k QAR cash in hand plus two-bedroom apartment







Skills
Surgery, Proactive, Outlook, Coo, Cto, Computer Skills, Nursing, Education, Erp, Visio, Fla, Team Player, Administrative Skill, Aris, Head Of Finance, Organizational Skills, Internal Audit, Excel, Problem Solving, Ms Office, Organizational Skill, Aws, Patient, Software Development, Decision Making