Retention Manager

Dubai, DU, AE, United Arab Emirates
BankByChoice
75 Current Jobs Openings
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Job Description

Retention Manager



We are seeking a driven and results-oriented

Retention Manager

to join our expanding team in the online trading industry. The ideal candidate will manage existing client relationships, improve trader retention, and actively contribute to revenue growth across

Forex, Commodities, and US Market CFDs

.

Key Responsibilities



Build, manage, and strengthen long-term relationships with

active and inactive traders

. Proactively

retain, upsell, and cross-sell

trading products to maximize client lifetime value. Promote platform features, tools, market opportunities, and trading campaigns to existing clients. Analyze trading behavior and identify

at-risk clients

, reactivating them through targeted outreach. Actively

generate trading volume and sales

from the existing client base. Work closely with

sales, dealing, and support teams

to optimize the client journey. Conduct regular follow-ups, resolve client issues, and provide trading-related guidance. Track, analyze, and report on

retention, sales, and revenue KPIs

, recommending actionable improvements.

Requirements



Minimum

1 years of experience

in Forex or CFD trading platforms (Retention, Sales, Client Success, or Account Management). Strong understanding of

Forex, Commodities, and US market-linked CFDs

. Proven ability to

drive sales and trading volume

from an existing client portfolio. Excellent communication, negotiation, and relationship-building skills. Hands-on experience with

CRM systems and sales funnels

. Fluent in

English

; additional languages are a strong advantage.

What We Offer



Opportunity to join a

fast-growing fintech environment

. Performance-driven culture with real growth potential.

Competitive salary + attractive commission structure

.
Job Types: Full-time, Permanent

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Job Detail

  • Job Id
    JD2273207
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, DU, AE, United Arab Emirates
  • Education
    Not mentioned
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