Job Description

Job Summary:

The

Retention Agent

at

Global Gold and Currency Corporation (GGCC)

is responsible for maintaining and strengthening relationships with existing clients,

reactivating dormant accounts

, and reducing churn to maximize client lifetime value. The role involves proactive engagement, personalized reactivation strategies, and retention initiatives to ensure clients remain active and satisfied with GGCC's forex trading services.

Key Responsibilities:

Client Retention & Reactivation:

Proactively contact

inactive and dormant clients

via phone, email, SMS, and live chat to

reactivate accounts

and re-engage them with GGCC's services. Identify reasons for inactivity (e.g., market conditions, platform issues, lack of knowledge) and implement

targeted reactivation campaigns

(e.g., incentives, personalized market analysis, or bonus offers). Track reactivation success rates and refine strategies based on performance data.

Account Management & Support:

Monitor

client inactivity triggers

(e.g., no login/trading for 30+ days) and initiate timely interventions. Provide

reactivation incentives

(e.g., deposit bonuses, fee waivers, or exclusive webinars) to encourage trading activity. Educate inactive clients on new platform features, market opportunities, and educational resources to reignite their interest.

Cross-Functional Collaboration:

Work with the

sales team

to identify upsell opportunities for reactivated clients (e.g., VIP upgrades, managed accounts). Provide feedback to

product and marketing teams

on common reasons for inactivity and suggest improvements.

Qualifications & Skills:

Experience:

2+ years in

client retention, reactivation, or account management

in forex, fintech, or financial services.

Industry Knowledge:

Understanding of forex markets, trading platforms (MT5), and

reactivation best practices

.

Communication:

Persuasive and empathetic communication skills to

win back inactive clients

.

Analytical Skills:

Ability to interpret client data and optimize reactivation strategies.

Languages:

Fluency in English; additional languages are a plus.

Performance Metrics:

Reactivation rate (15%)

of dormant accounts Reduction in

client churn rate

Increase in trading volume

from reactivated clients Client lifetime value (CLV) growth

Why Join GGCC?

Competitive salary +

performance-based bonuses

for successful reactivations. Opportunity to work with a

globally regulated forex broker

. Career growth in

financial markets and client retention strategies

.
Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Application Question(s):

Explain how you would design and implement a proactive client retention program for an active forex trader who shows early signs of disengagement (e.g., declining trade frequency, reduced deposit amounts, or lack of response to communications). ?
Experience:

* Forex Retention: 2 years (Required)