Job Description

Retail Supervisor

Increase overall shop sales and revenue Supervise and coach team members for optimal performance Develop Standard Operating Procedures (SOPs) for shop staff Conduct weekly, monthly, and quarterly performance reviews Generate and review outstanding payment reports; ensure collections Analyze sales and revenue reports to make accurate forecasts Conduct individual staff training sessions weekly to enhance skills Resolve customer complaints and order delays on the same day they are reported Enhance upselling and cross-selling performance Oversee store operations in compliance with SOPs, Health & Safety, and local municipality regulations Enhance customer satisfaction and experience Plan and implement in-store promotional events; share reports with the manager Conduct market research to identify opportunities for business expansion Ensure all shops comply with legal, health, and safety standards Monitor and control store budgets and minimize unnecessary expenditure Maintain an effective employee schedule Hire and train staff as required to maintain strong service levels Set and track store KPIs, and prepare regular KPI reports Plan and manage staff annual leaves Complete all assigned tasks on the action tracker before the deadline Ensure scheduled maintenance of all machines and equipment Implement contingency plans ("Plan B") for situations impacting sales, customer satisfaction, employee concerns, utilities, machines and equipment, raw materials, absenteeism, logistics, conflicts, etc. Address and resolve pending approvals, inspections, and tailor item issues
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Qualification :

Minimum

3-5 years of experience in the retail industry

is mandatory Proven

team management and leadership

abilities Must hold a

valid UAE driving license

Strong

customer service and communication skills

Ability to

train, guide, and motivate staff

to achieve sales and service goals Proficient in

POS systems and inventory management software

Basic knowledge of

sales reporting, stock control, and visual merchandising

Strong

problem-solving skills

and ability to handle customer complaints effectively Flexible with work schedules, including

weekends and holidays

Good understanding of

KPIs and performance monitoring

Ability to manage

store operations independently

and ensure compliance with company policies
Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month