Job Description

Company Name - The Laundry Hub LLC
Location - DIP 1

Salary- AED 6000- 7000 (Driving License is Must )

Sales & Performance Management

Drive sales growth across all retail locations through strategic initiatives and team motivation Analyse sales and revenue reports to forecast trends and identify growth opportunities Increase upselling and cross-selling through staff coaching and incentive programs Conduct weekly, monthly, and quarterly performance reviews for continuous improvement Track and report on store KPIs; set benchmarks to measure success Achieve minimum of 60% conversion for marketing leads

Team Leadership & Development

Supervise and guide shop staff to ensure optimal performance and adherence to

standards

Develop and maintain employee schedules to ensure adequate coverage

Hire and onboard new staff as needed to maintain service excellence

Conduct weekly one-on-one training sessions with all staff to enhance skills and

productivity

Plan and manage annual leave schedules to ensure smooth operations

Operational Excellence

Create and implement Standard Operating Procedures (SOPs) for all shop

functions

Organize store operations in compliance with SOPs, health & safety, and

municipality regulations

Ensure on time delivery both by driver and shop at all times.

Maintain and reduce customer complaints to 0.01% maximum.

Ensure all shops meet legal, health, and safety guidelines

Control store budgets and minimize unnecessary expenditures

Ensure regular maintenance schedules for all machines and equipment

Complete tasks on the action tracker before assigned deadlines

Achieve excellent cleanness and hygiene for staff, shops and drivers.

Financial Oversight

Ensure there are zero outstanding payment. Implement the solution to achieve

the same.

Oversee collection of outstanding payments in a timely manner

Customer Experience

Resolve customer complaints within 1 hour maximum and order delays on the

same day they are reported

Improve customer satisfaction through proactive service and feedback

mechanisms

Implement and oversee in-store promotional events, report outcomes to senior

management

Achieve 30 mins resolution timeline and closed all open task on a timely manner.

Issue Resolution & Operational Coordination

Resolve all customer complaints and order delays within 1 hour of being

reported or reflected.

Ensure same-hour resolution of:

Pending approvals Special care items Unidentified items Inspections Tailor items Any customer complaint or concerns

Strategic Planning & Market Insights

Determine market needs and trends to upscale business offerings Implement contingency plans (Plan B) for issues affecting sales, customer satisfaction, staffing, logistics, equipment, raw materials, absenteeism, and conflicts Resolve pending approvals, inspections, and tailor item issues promptly Business Expansion & Growth Identify new market opportunities and conduct feasibility studies for expansion Collaborate with senior management to develop and execute experience strategies Evaluate potential locations for new stores based on market demand, competition, and ROI Lead the setup and launch of new retail outlets, ensuring alignment with brand

standards

Build partnerships with suppliers, vendors, and local stakeholders to support

expansion

Monitor performance of newly opened stores and provide ongoing support to

ensure success

Driving corporate expansion and accelerating business growth.
Requirements

2-4 years of experience

in retail operations or supervisory roles, preferably in fashion, beauty, or lifestyle retail. UAE Driving License is Must Strong

leadership and team management

skills. Excellent

communication and interpersonal skills

. Good

customer service orientation

and problem-solving ability. Ability to

manage store operations

, including inventory, sales, and merchandising. Knowledge of

POS systems, stock management, and retail reporting

. Ability to work

flexible hours

, including weekends and holidays.
Job Types: Full-time, Permanent

Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

How would you handle a difficult or dissatisfied customer? How do you handle underperforming staff? Describe a time when you had to make a quick decision to solve a problem in the store.
License/Certification:

* Do you have Driving License (Preferred)