Job Description

Overview Of The Role:

• The Retail Sales Representative is integral to driving sales and ensuring a high-quality customer experience within the Al Futtaim Watches & Jewellery stores in UAE. This role involves direct customer interaction, adherence to store operational standards, and supporting the store management in both routine and critical daily operations. A successful representative will maintain the store's visual standards and cleanliness, engage warmly with customers to foster loyalty, and act as a proactive agent in sales strategy execution, including running the store independently when required. The dynamic nature of this position requires adaptability, effective communication, and a strong commitment to personal and team success.

What You Will Do:
Customer Experience

• Create a positive first impression for the customer through an energetic attitude and adhering to the dress code.
• Greet customers immediately upon entering the store with a smile and sincere non-business like greeting.
• Provide customers with current relevant information about the product.
• Sincerely thank all customers for shopping as they exit the store and invite them back.

Sales and Operations

• Assist the Store Manager with the day-to-day store operations, including opening and closing, store management cover, and other security aspects.
• Run the store in the absence of the Store Manager, if required.
• Train new staff on the Point of Sale (POS) operation and be responsible for corrective action at the POS.
• Ensure compliance with in-store procedures regarding pricing and ticketing to protect the company against any loss related to incorrect pricing.
• Participate in and attend all store meetings and other related functions.
• Meet or exceed weekly sales goals.

Store Standards and Maintenance

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Perform housekeeping duties as required.
• Maintain cash wrap cleanliness and attempt to add on to the sale.
• Provide quality service in the fitting rooms and follow up with customers in a timely manner.
• Offers gift cards and capture customer information in the database.

Skills Required