Job Description

1. Job details


Entity edara Band A.1


Job Retail Sales Executive Job Code 103.138


Position Title Retail Sales Executive Reports to Position Store Manager


Department: Consumer Sales Division: Customer & Channels


Written on: November 2023 Revised on:


How many colleagues are being managed? Direct reports: TBA


Team total: TBA


Financial Dimensions: (Capex / Opex)


Key Accountabilities


Explain features / benefits to do comparative selling, service recommendations and demonstrate products. Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked. Achievement of sales targets. Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input. Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve. Ensure stock and cash assigned to without any discrepancies. To ensure effective completion of customer and process related tasks including: + Document verification
+ Complete sales transaction
+ Cx technical and service Onboarding
+ Account changes, migration, upgrades, downgrades
+ Technical "usage" support in the form of "how to"
+ Self-care registration
+ Self-serve assisted support.
+ Pay bills, complete recharge.
+ Resolve billing disputes or errors.

Qualifications, experience, skills and competencies


Experience:


Ideally retail experience or customer service role in telecom industry. Good understanding of telecom and data products and services.
Qualifications

Minimum high school certificate for UAE Nationals and diploma for Expats.
Skills:


Computer literacy (Word, Excel, Outlook) Highly self-motivated and able to act on own abilities. Effective listening skills that deliver against customer needs Passion and motivation for overachieving against KPIs without compromising customer service. Great at networking and building genuine and productive relationships. Interest in and awareness of technology mobility within local area Working collaboratively Influencing and persuading Delivery of results Focusing on the customer Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.
Competencies


Please provide the level of competency as per the grade: Level

1

for Band 6, Level

2

for Band 5, level

3

for Band 4, level

4

for Band 3.


Think strategically (Level 2 of 5) Achieve tangible results (Level 2 of 5) Lead breakthrough change (Level 2 of 5) Exceed customer expectations (Level 2 of 5) Nurture, Inspire and Motivate (Level 2 of 5) * Target win-win outcomes (Level 2 of 5)