Job Description

Role Purpose


To Offer Exceptional customer service whilst maximizing all sales opportunities.


Key Accountabilities



Deliver excellent customer service.



Follow the sales process to maximize sales.



Understand features and benefits of all Travelex product lines.



Use every opportunity to upsell and cross-sell.



Recognize the warning signs of questionable transactions and mitigate possible effects of the sale.



Adhere to promotional marketing offers.



Manage till stocks.



Achieve individual KPI's/target.



Fully investigate over and shorts (differences) and report.



Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements.



Ensure compliance to legal and corporate requirements.



Maintain high standards of housekeeping and presentation of stores.



Contribute to the success of the team.



Complete training within required timelines.


Role-specific experience and Skills



Retail, cash handling and/or banking experience.



Good customer service skills.



Good numerical ability.



Good knowledge of product, services, and procedures.



Demonstrated experience working with computer systems.



Ability to work independently as well as in a team environment.



Ability to handle routine activities with attention to accuracy and detail.



Flexibility to work different shifts and locations as required.



English language skills.


2


General experience and personal qualities


Leadership



Self-aware with a high degree of personal and professional integrity.


Commercial Acumen



Protect the business by ensuring compliance to procedures, managing risks, and escalating as needed to protect the reputational integrity of Travelex.


Strong Relationships



The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders.



Proactive sharing of best practice to peers and teams for continuous improvement of performance in their area of expertise.