Job Description

Role purpose To offer exceptional customer service whilst maximising all sales opportunities.

Key

accountabilities

Deliver excellent customer service Follow the sales process in order to maximise sales Understand features and benefits of all Travelex product lines Use every opportunity to upsell and cross-sell Recognise the warning signs of questionable transactions and mitigate

possible effects of the sale

Adhere to promotional marketing offers Manage till stocks Achieve individual KPIs / targets Fully investigate overs and shorts (differences) and report Adhere to company and location policy and procedures, including Audit,

Risk, Health & Safety, Security and customer service requirements

Ensure compliance to legal and corporate requirements Maintain high standards of housekeeping and presentation of stores Contribute to the success of the team Complete training within required timelines

Role-specific

experience and

skills

Retail, cash handling and/or banking experience Good customer service skills Good numerical ability Good knowledge of product, services and procedures Demonstrated experience working with computer systems Ability to work independently as well as in a team environment Ability to handle routine activities with attention to accuracy and detail Flexibility to work different shifts and locations as required English language skills

General

experience and

personal

qualities

Self-aware, open-minded with a high degree of personal and professional

integrity

The ability to build and manage relationships, developing trust and credibility

with customers, partners, peers, teams, internal and external stakeholders

A strong record of performance delivery in their area of expertise, through

increased sales and/or performance against KPIs

The ability to analyse issues and solve problems Drive customer focus in everything we do to gain and retain high quality

customers for the long term success of Travelex