Job Description

Quality Specialist - RETAIL

A.

Criteria:

Education & Experience

o Diploma or degree in Business, Quality Management, Retail Management, or related field.

o Prior experience in retail operations, quality assurance, or auditing.

o Knowledge of repair services and/or customer service standards is a plus.

Skills & Competencies

o Strong knowledge of quality standards (service quality, customer experience, product handling).

o Ability to conduct store audits (checklists, reporting, corrective actions).

o Strong observation, interpersonal and communication skills for monitoring sales techniques (upselling, cross-selling, customer approach).

o Analytical skills to evaluate KPIs, sales trends, and service quality.

o Strong report writing and documentation skills.

o Ability to train staff when gaps are identified.

o High attention to detail, ethical standards, impartiality, and confidentiality.

Other Requirements

o Valid driving license (IS A MUST).

B.

Key Responsibilities:

o Conduct regular quality audits in all shops to check repair standards, service delivery, cleanliness, and compliance with company procedures.

o Monitor and evaluate sales techniques (upselling, cross-selling, customer interaction).

o Identify areas for improvement and provide training/coaching to staff.

o Prepare audit reports with findings, scoring, and improvement recommendations.

o Track compliance with health, safety, and operational standards.

o Support the Quality Manager in maintaining high customer satisfaction and achieving business goals.

o Travel regularly between shops (driving license required).

Job Types: Full-time, Permanent