Job Description

Experience: 5-10 Years
Languages Known: Arabic and English
Notice Period: Immediate
Title: Retail Manager
Key Deliverables:
1. Multi-Store Operational Oversight

• Supervise all daily activities across the stores managed by TKC including open/close procedures, cleanliness,

and customer service.

• Develop and implement Standard Operating Procedures (SOPs) to ensure consistent operational practices

and service quality across all stores.

• Conduct regular walkthroughs of each outlet to ensure consistency in standards, branding, and service

delivery.

• Coordinate with mall management for all logistical and operational issues (e.g., maintenance, events, mall

promotions, etc.).

• Ensure all stores adhere to legal, safety, and company policies.

2. Staff Management

• Manage and Oversee all store staff, including store supervisors, sales staff, cashiers, and stock handlers

including first level grievance handling.

• Develop staffing plans, manage recruitment, training, shift schedules, and replacements across stores.

• Act as a key mentor and escalation point for store-level challenges.

• Train staff on emergency protocols, theft prevention, and loss control.

• Evaluate staff performance and recommend promotions, warnings, or terminations.

3. Sales & KPI Achievement

• Set and monitor sales targets (daily, weekly, monthly, quarterly, and annual) for each outlet, ensuring overall

store sales targets are met.

• Arrange regular sales meetings with the team to review performance, share updates, and align on targets.

• Analyze sales trends across categories/products and implement strategies to boost footfall and conversion

rates.

• Ensure that promotions, upselling, and cross-selling strategies are effectively executed.

• Conduct competitor analysis and monitor market trends to ensure local relevance.

4. Inventory & Stock Control

• Work with central warehouse or procurement team to manage inventory flow.

• Monitor fast-moving and slow-moving items and optimize stock transfers across stores to balance availability.

• Ensure all stores conduct regular stock audits and maintain accurate inventory records.

5. Visual Merchandising Brand Compliance & Marketing

• Ensure brand guidelines are consistently followed in all stores.

• Coordinate seasonal setups, promotional displays, and product placements.

• Conduct random checks to ensure stores are well-presented and brand-compliant.

• Plan and implement seasonal campaigns, new product launches, in-store promotions, and coordinate visual

merchandising with store teams.

• Coordinate with the Marketing Manager to ensure social media strategies and campaigns align with storelevel

operations and business objectives.
6. Customer Experience & Service Quality

• Ensure each store delivers a consistent and high-quality customer service experience.

• Resolve escalated customer complaints across any store.

• Organize customer feedback systems to drive service improvements.

7. Reporting

• Prepare weekly/monthly reports on sales, staffing, stock, customer feedback, and store performance.

• Manage store-level expenses such as petty cash, consumables, overtime, etc.

• Assist in budgeting and ensure cost control without compromising standards.

Skills Required