Job Description

Location
Ras al-Khaymah, United Arab Emirates
Experience
5-10
Job Type
Recruitment


Candiadtes based locally will be contacted

Location: Ras Al Khayma

Experience: 5-10 Years

Title: Retail Manager

Key Deliverables:

1. Multi-Store Operational Oversight

Supervise all daily activities across the stores managed by TKC including open/close procedures, cleanliness,

and customer service.

Develop and implement Standard Operating Procedures (SOPs) to ensure consistent operational practices

and service quality across all stores.

Conduct regular walkthroughs of each outlet to ensure consistency in standards, branding, and service

delivery.

Coordinate with mall management for all logistical and operational issues (e.g., maintenance, events, mall

promotions, etc.).

Ensure all stores adhere to legal, safety, and company policies.

2. Staff Management

Manage and Oversee all store staff, including store supervisors, sales staff, cashiers, and stock handlers

including first level grievance handling.

Develop staffing plans, manage recruitment, training, shift schedules, and replacements across stores. Act as a key mentor and escalation point for store-level challenges. Train staff on emergency protocols, theft prevention, and loss control. Evaluate staff performance and recommend promotions, warnings, or terminations.

3. Sales & KPI Achievement

Set and monitor sales targets (daily, weekly, monthly, quarterly, and annual) for each outlet, ensuring overall

store sales targets are met.

Arrange regular sales meetings with the team to review performance, share updates, and align on targets. Analyze sales trends across categories/products and implement strategies to boost footfall and conversion

rates.

Ensure that promotions, upselling, and cross-selling strategies are effectively executed. Conduct competitor analysis and monitor market trends to ensure local relevance.

4. Inventory & Stock Control

Work with central warehouse or procurement team to manage inventory flow. Monitor fast-moving and slow-moving items and optimize stock transfers across stores to balance availability. Ensure all stores conduct regular stock audits and maintain accurate inventory records.

5. Visual Merchandising Brand Compliance & Marketing

Ensure brand guidelines are consistently followed in all stores. Coordinate seasonal setups, promotional displays, and product placements. Conduct random checks to ensure stores are well-presented and brand-compliant. Plan and implement seasonal campaigns, new product launches, in-store promotions, and coordinate visual

merchandising with store teams.

Coordinate with the Marketing Manager to ensure social media strategies and campaigns align with storelevel

operations and business objectives.

6. Customer Experience & Service Quality

Ensure each store delivers a consistent and high-quality customer service experience. Resolve escalated customer complaints across any store. Organize customer feedback systems to drive service improvements.

7. Reporting

Prepare weekly/monthly reports on sales, staffing, stock, customer feedback, and store performance. Manage store-level expenses such as petty cash, consumables, overtime, etc. * Assist in budgeting and ensure cost control without compromising standards.