Job Description

DO -- Key Responsibilities

1. Customer Focus · Effective resource planning for customer service · Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills · Implements a high standard of customer focus within the store · Regularly assesses customer service standards within store · Create seamless customer service orientation among store employees by ensuring timely and efficient customer service · Ensure customer needs are met and complaints/queries are resolved in a timely manner · Assess mystery shopping feedback and prepare action plan for improvement

2.

Sales and Commercial Profit · Achieve the revenue targets for the store · Achieve target productivity metric ( sales per person per day, staff per sqft) for the store · Actively seeks ways to achieve or exceed shop sales targets · Monitor and control expenses ( overtime, local,stock and consumables) through efficient store operations · Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas · Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff

3. Shop Keeping and Store Standards · Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store · Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback · Oversee and monitor the inventory management in the store ( stock availabililty,order management, back store management, stock movement within store) · Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities · Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly · Oversee cash transaction entry and management ( petty cas, pos cash elements, change floats) · Regularly audit own store administration and resolve any issues · Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store. · Monitor and handle customer complaints and take corrective action in line with Company policy · Maintain high standards of visual appearance throughout the store including all non-retail areas · Maintain window and in-store displays to a high standard in line with merchandising guidelines · Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items) · Execute price revisions within the store · Maintain a high level of store health and security for company assets, cash, stock and customer property · Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

4. People Management · Ensure store expectations and priorities are communicated to staff · Review and provide regular feedback on staff's performance against expectations · Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses · Support induction of new recruits through buddy system · Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution · Oversee staff development and drive motivation levels of the store associates · Ensure effective resource planning and succession planning NA Schedule: Full-time Shift: Day Job Travel: