Job Description

Act as the face of the company and its digital solutions, driving customer ROI( Retail Clients), value creation, and business growth through strategic insights and analytics. Build strong partnerships with retail clients , support onboarding, and deliver impactful recommendations using NIQ Discover, GfK Newron, and other NIQ tools and data platforms. Manage retail client relationships, execute service models, and support retail customer success team in achieving set goals and KPIs.


Key Responsibilities


External

Serve as retail clients relationship owner within Customer Success Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS) Educate retail customers on relevant features and functionalities tailored to their business needs Deliver insightful presentations and actionable recommendations Help improve renewal rates by demonstrating clear business outcomes and value Develop fact-based answers and analyses to complex business questions Build and maintain strong retail client relationships Identify and convert opportunities, including generating sales leads

Internal

Coordinate internal departments to meet client deadlines Collect and provide feedback to product and operations teams to improve client experience Collaborate with other business units to identify strategic opportunities Execute service model and Thought Leadership Projects Lead client briefings and onboarding processes Coach junior team members and support their development

Competencies

Listening & understanding Written & verbal communications Influencing & negotiating Service focus & relationship building Collaboration & teamwork Creativity & innovation Information seeking Consultative storytelling Process Management Time Management Digital Savvy/Technical Capabilities RMS, CPS, NIQ Solutions Retail & FMCG Industry Knowledge

Qualifications

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2-5 years of experience in the CPG, T&D industry and/or related fields (insights, category management, market research) Prior experience with NIQ (or similar) solutions in analytics, including POS/Panel data Strong analytical mind and excellent numerical skills Proficiency in Microsoft Excel, PowerPoint, Google Sheets/Slides Experience handling presentations or willingness to develop presentation skills Consultative client skills and innovative problem-solving abilities Effective communication and data visualization skills Strong organizational and interpersonal skills Digital savvy and fast learner of tools and concepts Experience coaching others in data analysis and NIQ tools Bachelor's degree required; Honour's degree is a plus English - upper intermediate level

Additional Information

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Our Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights--delivered with advanced analytics through state-of-the-art platforms--NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.


For more information, visit NIQ.com


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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion