Job Description

Company Description
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
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Act as the face of the company and its digital solutions, driving customer ROI( Retail Clients), value creation, and business growth through strategic insights and analytics. Build strong partnerships with retail clients , support onboarding, and deliver impactful recommendations using NIQ Discover, GfK Newron, and other NIQ tools and data platforms. Manage retail client relationships, execute service models, and support retail customer success team in achieving set goals and KPIs.
Key Responsibilities
External

• Serve as retail clients relationship owner within Customer Success
• Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS)
• Educate retail customers on relevant features and functionalities tailored to their business needs
• Deliver insightful presentations and actionable recommendations
• Help improve renewal rates by demonstrating clear business outcomes and value
• Develop fact-based answers and analyses to complex business questions
• Build and maintain strong retail client relationships
• Identify and convert opportunities, including generating sales leads

Internal

• Coordinate internal departments to meet client deadlines
• Collect and provide feedback to product and operations teams to improve client experience
• Collaborate with other business units to identify strategic opportunities
• Execute service model and Thought Leadership Projects
• Lead client briefings and onboarding processes
• Coach junior team members and support their development

Competencies

• Listening & understanding
• Written & verbal communications
• Influencing & negotiating
• Service focus & relationship building
• Collaboration & teamwork
• Creativity & innovation
• Information seeking
• Consultative storytelling
• Process Management
• Time Management
• Digital Savvy/Technical Capabilities
• RMS, CPS, NIQ Solutions
• Retail & FMCG Industry Knowledge

Qualifications

• 2-5 years of experience in the CPG, T&D industry and/or related fields (insights, category management, market research)
• Prior experience with NIQ (or similar) solutions in analytics, including POS/Panel data
• Strong analytical mind and excellent numerical skills
• Proficiency in Microsoft Excel, PowerPoint, Google Sheets/Slides
• Experience handling presentations or willingness to develop presentation skills
• Consultative client skills and innovative problem-solving abilities
• Effective communication and data visualization skills
• Strong organizational and interpersonal skills
• Digital savvy and fast learner of tools and concepts
• Experience coaching others in data analysis and NIQ tools
• Bachelor's degree required; Honour's degree is a plus
• English - upper intermediate level

Additional Information
Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: | | |
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

Skills Required