Job Description

Job Title: Restaurant Supervisor

Job Type: Full-time

Reports To: Restaurant Manager

Job Summary:

The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, efficient staff management, and adherence to safety and quality standards. The supervisor will lead a team of servers, hosts, and kitchen staff, providing support, guidance, and training to ensure smooth service and a positive dining experience for all guests.

Key Responsibilities:

Customer Service: Ensure excellent service quality and customer satisfaction by addressing customer concerns, managing reservations, and ensuring that dining expectations are met or exceeded.

Staff Supervision: Supervise, train, and motivate restaurant staff to ensure the highest standards of service. Assign daily duties and monitor staff performance.

Operational Oversight: Manage the opening and closing of the restaurant, including overseeing cleaning, setting up, and ensuring everything is in order for the next shift.

Inventory Management: Assist in tracking inventory, including food, beverages, and supplies. Ensure that the restaurant is well-stocked and well-organized at all times.

Health & Safety Compliance: Ensure compliance with health and safety regulations, including food safety standards, cleanliness, and sanitation protocols.

Training & Development: Assist in the training of new staff and provide ongoing coaching to improve team performance and service quality.

Financial Management: Support in managing the restaurant's budget, controlling costs, and contributing to revenue growth by optimizing service efficiency and customer satisfaction.

Team Collaboration: Work closely with the kitchen, bar, and management teams to ensure smooth communication and operational efficiency.

Problem Solving: Handle customer complaints and resolve issues quickly and effectively to ensure a positive dining experience.

Scheduling: Manage staff schedules to ensure proper coverage for all shifts and peak dining periods.

Requirements:

Proven experience in a supervisory or leadership role within a restaurant or hospitality environment.

Strong communication and interpersonal skills.

Excellent organizational and multitasking abilities.

Ability to handle high-pressure situations and work in a fast-paced environment.

Knowledge of food safety and sanitation regulations.

Strong problem-solving and conflict-resolution skills.

Ability to lead, motivate, and develop a team.

Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications:

A degree or certification in hospitality management, business, or a related field is a plus.

Previous experience with POS (Point of Sale) systems.

Bilingual abilities are a plus, depending on location.

Job Type: Full-time

Language:

* English (Preferred)