Job Description

Responsibilities:

Team Management:

Supervise and support cafe staff, including baristas and waitstaff, ensuring efficient and friendly service.

Scheduling:

Create and manage staff schedules to ensure appropriate coverage during peak and off-peak hours.

Training:

Train new employees on cafe procedures, customer service standards, and health and safety protocols.

Inventory Management:

Oversee inventory levels, place orders for supplies, and manage stock to minimize waste and ensure availability.

Customer Service:

Address customer inquiries and complaints promptly, striving for high customer satisfaction.

Quality Control:

Ensure that all products meet quality standards and that the cafe is clean, organized, and aesthetically pleasing.

Financial Duties:

Assist with cash handling, banking, and end-of-day financial reporting.

Marketing:

Implement and promote cafe events, specials, and promotions to attract and retain customers.

Compliance:

Ensure compliance with health and safety regulations, and maintain accurate records.
Skills and Qualifications:

Leadership:

Strong leadership skills to motivate and manage a team effectively.

Customer Focus:

Excellent customer service skills and a friendly demeanor.

Organization:

Strong organizational skills to manage multiple tasks and ensure smooth cafe operations.

Problem-Solving:

Ability to handle unexpected situations calmly and efficiently.

Experience:

Previous experience in a supervisory role within the food and beverage industry is preferred.
Job Type: Full-time

Pay: AED3,000.00 per month

Ability to commute/relocate:

Al-Ayn: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

CAFE SUPERVISOR: 4 years (Required)
Location:

* Al-Ayn (Required)