Job Description

Job Title:

Restaurant Supervisor

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Job Summary:

The Restaurant Supervisor oversees daily restaurant operations to ensure excellent service, high-quality food, and a positive guest experience. They support the management team by supervising staff, maintaining standards, and ensuring efficient workflows in both front- and back-of-house areas.

Key Responsibilities:

1. Operations Management

Oversee daily restaurant operations, ensuring smooth service and adherence to company standards. Assist with opening and closing duties, cash handling, and shift scheduling. Monitor food safety, cleanliness, and hygiene standards in compliance with health regulations. Coordinate between kitchen and service staff to ensure timely and accurate food delivery.

2. Staff Supervision

Lead, train, and motivate staff to provide excellent customer service. Support onboarding and training of new employees. Delegate tasks and monitor staff performance during shifts. Address performance issues and escalate to management as needed.

3. Customer Service

Greet and engage with guests to ensure satisfaction. Resolve customer complaints or service issues promptly and professionally. Ensure a welcoming atmosphere and uphold brand values in guest interactions.

4. Financial and Administrative Duties

Assist with inventory control, stock ordering, and waste management. Maintain accurate records of sales, labor, and costs when required. Support management with daily reporting and operational updates.

5. Health, Safety, and Compliance

Ensure all staff adhere to health and safety policies. Conduct routine checks on food storage, sanitation, and safety procedures. * Report maintenance or safety issues to management immediately.