Job Description

ABOUT US

We are West to West Kitchen, an award-winning restaurant based in the heart of Abu Dhabi. We provide mouth-watering Sierra Leonean, Trinidadian and Jamaican dishes. We don't just prepare food - we share culture, create experiences and build community.

In addition to our shop operations, we participate as f&b providers, in global and international sports and cultural events such as the Abu Dhabi Formula One Grand Prix, the Emirates Airline Dubai Sevens, Sole DXB and the 2025 Coldplay concerts, amongst others.

As we continue to grow, we're looking for passionate individuals to help lead our shop operations in a shared supervisor role.

ABOUT THE ROLE

This is a shared supervisor position. You will work closely with a fellow supervisor to lead the team and ensure daily operations run smoothly. Responsibilities will be divided and rotated, enabling both supervisors to maintain high standards without becoming overwhelmed.

This role is perfect for someone with hospitality experience who enjoys being hands-on and engaging with both food and people, without the pressures of full management duties. It also presents a great opportunity for individuals who are motivated to grow within the business and gradually take on more responsibility over time.

KEY RESPONSIBILITIES

As a supervisor you will complete the role of a team member:

Greet guests warmly in person, by phone or via message Prepare and serve food to West to West standards Uphold our high sanitation and safety standards Handle cash and card transactions accurately Liaise with food delivery companies and suppliers Follow daily procedures including basic paperwork (inventory counts, end-of-day cashing up, etc.) Complete individual roles designed to develop and improve a specific aspect of the business.

In addition to your team member duties, as a supervisor you will complete the following shared roles:

Collaborate with your co-supervisor to lead daily operations Regularly liaise with the West to West management team Serve as a reliable channel for clear, accurate and timely communication between West to West management and team members (including leading team meetings) Motivate and support team members during shifts Oversee guest experience and food quality, ensuring compliance with ADAFSA, government, and internal standards Create and manage the team rota Manage inventory replenishment and tracking Contribute ideas to improve services, operations, reduce expenses and increase revenue Carry out daily, weekly and monthly operational checks Liaise with the West to West finance team to reconcile monthly reports Oversee delivery logistics, supplier communications and liaise with government departments and external agencies as required

Notes:

While the above covers the primary activities, tasks may not be restricted to this list. Major administrative, financial or strategic responsibilities are handled by the West to West management team.

WHAT WE'RE LOOKING FOR

We're looking for someone who brings energy, positivity and a strong work ethic to the team. You don't need to know everything on day one, but you must be reliable, open to feedback and ready to grow.

Essential Qualities

A genuine love for food and an enjoyment of cooking Excellent spoken and written English; strong communication skills Basic proficiency in maths (for handling payments and inventory) Ability to work in a fast-paced, hands-on environment Problem-solving skills and ability to work independently Team-focused, energetic and committed to high standards Open to feedback and able to receive and share ideas or direction constructively Analytical and curious mindset with a drive to improve operations Comfortable stepping outside your comfort zone Understanding that every dish is a cultural exchange, not just a product

Supervisor-Specific Requirements

Experience in hospitality, quick service or kitchen environments with knowledge of standard operating procedures Basic understanding of inventory and cost of goods management Experience with POS systems Proficiency in MS Word and Excel Experience with POS systems Strong organisational and leadership skills Confidence in mentoring and resolving conflicts Adaptability to different working styles and environments Familiarity with African and/or Caribbean cuisine and culture

Desirable (but not essential)

The ability to leverage AI tools and technologies to enhance your productivity, streamline tasks and improve overall effectiveness in your role.

WHAT WE OFFER

West to West Supervisor Training Programme, which includes:

How to produce all items on the West to West Kitchen menu (and any new concepts) Training on ADAFSA health and safety procedures, including HACCP
First Aid Training

Training on how to be an effective West to West team member and supervisor

Competitive Pay:

Starting salary from AED 2500 to AED 4000 per month Successful applicants will undergo a comprehensive 3-month training programme. Wages begin at AED 2500 and will incrementally increase with each successful stage of training until reaching AED 4000 Additional wage increases are available based on performance and tenure

Additional Benefits:

Health Insurance Visa Meal benefits

ADDITIONAL NOTES

We do not provide accommodation
Job Type: Full-time

Pay: AED2,500.00 - AED4,000.00 per month

Application Question(s):

Do you have experience in hospitality, quick service or kitchen environments with knowledge of standard operating procedures? Do you have strong organisational and leadership skills?
Application Deadline: 14/05/2025
Expected Start Date: 27/05/2025