Oversee staffs' activities and handle the administrative and managerial duties of running the store and business.
Supervise, train and assist the team in customer service, store hygiene maintenance and product promotions.
Manage and maintain the weekly schedule for the team, and ensure the team is following the work schedule during the shift.
Initiation ways to better promote the product line and service to the customers.
Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales targets.
Implement cross-training of staffs and Assistant Managers to maintain productivity at all times, and to provide outstanding customer service.
Manage all controllable costs (e.g. food wastage, leftover...) with a view to maintaining profitability.
Ensure the store remains clean, hygiene and presentable at all times.
Provide good customer service and interact with customers who have an issue or need high-level support with their concerns with professional manner.
Qualifications:
Self-motivated leadership with eexcellent leadership skills and ability to work with teams.
Interpersonal communication skills towards customers, staff members, higher level of managers, and government visitors.
Strong customer service skills
Excellent attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance.
Ability to walk and stand for long hours.
Outstanding sales abilities to sell items to customers.
Proficiency in using Microsoft office.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Experience:
Have minimum of 2 years' experience working in F&B business as a store manager
Working in QSR business is an added advantage.
Education:
Bachelor's degree in hospitality management or related field preferred
High school education or equivalent
Job Type: Full-time
Application Question(s):
* How many years of similar experience you have?
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