Job Description

Job Title Food & Beverage Executive

Description

We are looking for a driven Restaurant Reservations Agent to join our awesome team at Mandarin Oriental Hotel Group Limited in abu-dhabi, abu-dhabi.
Growing your career as a Full Time Restaurant Reservations Agent is a terrific opportunity to develop useful skills.
If you are strong in creativity, adaptability and have the right mindset for the job, then apply for the position of Restaurant Reservations Agent at Mandarin Oriental Hotel Group Limited today!

Main Responsibilities:

• Complete customer and guest booking requests for Mandarin Oriental, Emirates Palace, Abu Dhabi using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality

• Proactively handle customer queries and escalations through telephone and email

• Contribute to revenue objectives through maximizing booking conversions

• Where appropriate upsell and promote all restaurants to guests

• Ensure group and event booking requests are completed and handed to team in agreed time scales.

Keep up to date with information and training required to complete role effectively

Flexibility to work to demands of the business including rotational shifts

Maintain the integrity and accuracy of Mandarin Oriental, Emirates Palace, Abu Dhabi restaurants customer data base

Actively demonstrate and comply with Mandarin Oriental, Emirates Palace, Abu Dhabi IT security and compliance policy

Any other duties as may reasonably be requested by the management.

Skills Requirements:

• 1-2 years' experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)

• Communicate effectively with various customer profiles to deliver their expectations (essential)

• Demonstrate good knowledge of Microsoft Office (essential)

• Fluent in English - spoken and written (essential)

• Team player

• Demonstrates good knowledge of a table management/reservation system.

• Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)

Company Benefits:
? Company offers great benefits
? Advancement opportunities
? Competitive salary

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: