Job Description

We are a board game cafe and have an open role for hostess and customer service. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their experience is as good as it should be. To do well in this role you should be flexible, comfortable with people and able to managing a very busy shift. Responsibilities:

• Greeting guests as they enter and putting them on a waiting list as necessary.
• Ushering them inside the cafe and explaining them the concept
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations, and answering questions.
• A full knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing an excellent customer service.

Requirements:

• High school diploma or equivalent preferred.
• Ability to work under pressure in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.

Job Type: Full-time Salary: From AED3,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)