The Hostess is responsible for creating a warm and welcoming atmosphere for all guests. She manages reservations, seating arrangements, and ensures smooth guest flow within the restaurant while providing excellent customer service.
Key Responsibilities:
Greet guests warmly and escort them to their tables in a professional manner.
Manage reservations, walk-ins, and waiting lists efficiently.
Provide accurate waiting time estimates and ensure guest comfort while waiting.
Maintain a clean, organized, and presentable reception/hostess area at all times.
Communicate with the service and kitchen teams regarding table status, reservations, and guest preferences.
Present menus, introduce daily specials, and assist guests with any initial inquiries.
Handle guest complaints or concerns politely and promptly, escalating to the Manager if needed.
Monitor dining areas to ensure tables are properly set and ready for new guests.
Maintain up-to-date knowledge of the restaurant's offerings, promotions, and events.
Ensure that guests' needs are anticipated and met to guarantee satisfaction.
Follow company grooming standards, uniform policy, and hygiene procedures.
Qualifications & Skills:
Proven experience as a hostess or in a customer-facing role (preferably in hospitality or F&B).
Excellent communication and interpersonal skills.
Professional appearance and positive attitude.
Strong multitasking and organizational skills.
Ability to work in a fast-paced environment.
Basic computer knowledge (POS system, reservation software).
Fluent in English (Arabic and other languages are an advantage).
Education & Experience:
High school diploma or equivalent.
Minimum 1 year of experience in a similar position in a restaurant, hotel, or hospitality setting preferred.
Work Conditions:
Flexible to work shifts, weekends, and holidays as per business needs.
Standing for long periods and interacting with guests continuously.
Job Type: Full-time
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