Resolution Representative

United Arab Emirates, United Arab Emirates

Apply Now

Job Description

UAE National_Resolution Representative | Retail | IKEA Abu Dhabi

Overview of the role

Ensure a seamless customer journey by offering a hassle free, consistent, inspiring and rewarding customer experience with great quality for all non-face-to-face contacts. Strive to build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth

What you will do

Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
Follow department action plans to ensure an improved customer experience and a constant approach
Work towards achieving first call resolution by finding and offering a solution to the customer
Communicate with all customers in a positive, friendly and apathetic manner to provide a consistent meeting with the customer
Monitor the transport management system and ensure customers are contacted when delays are expected or when customers have requested a call back through the driver\xe2\x80\x99s tablet

Bayt

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.