Residence Relations Coordinator (Russian Speaking)
Application Deadline: 30 June 2025
Department: Hotel Management
Employment Type: Permanent - Full Time
Location: United Arab Emirates - Dubai
Reporting To: Director of Finance & General Manager
Description
To function and perform as an administrator and coordinator for the owner's association office while ensuring the upkeep of communication and carrying responsible for the daily tasks as outlined by the Head of Department.
Key Responsibilities

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Have a knowledge and understanding of all owner's association.
• Attend to all relevant staff meetings and hotel trainings.
• Ensure that minutes are taken at every meeting and circulated for further communication.
• Schedule and organize internal meetings when and as required during the monthly schedule.
• Ensure to withhold and not to disclose any employee details or administrative communications, personal information or overheard conversations to others.
• Prepare presentations and other documents required for the home owner's association.
• Work in close relation with all concerned Department Heads.
• Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments.
• Assist in handling of residence's complaints. (Owners Association)
• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
• Develops, implements and continually review any services given and to be given to the residences as well as public ideas.
• Manage the support department in view of hotel residence and uniforms services.
• Handle residences complaints professionally, track, filter and issues follow-up with unit owners on and off side.
• Closely coordinates residences availabilities in view to promote activities to unit owners
• Maximize and promotes Ala Carte services.
• Monitors credit policies and audits daily credit report on residences in line with OA rules where needed.
• Closely works with HOA website, update of information for all owners, ensure that the website is live and informative.
• Additional objectives and responsibilities can be added at any time, depending on the need of the business and hotel.

Job Requirements

• Minimum of 1 to 2 years' experience in a similar position
• Preferably in an international, luxury five-star hotel
• English - excellent communication skills
• Russian speaker is required

About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.