Job Description

Role Overview

The Reservations Executive is responsible for managing day-to-day booking requests and ensuring all reservations are processed accurately and efficiently. This role serves as a key support function to the Reservations Supervisor and Operations team, ensuring that client requests are handled promptly, trip details are correctly recorded, and service delivery is executed to company standards. A background in limousine service reservations is essential for this position.

Key Responsibilities

Handle daily reservations received via phone, email, online platforms, and WhatsApp, ensuring all details are captured accurately. Coordinate with the Operations and Chauffeur teams to confirm vehicle and chauffeur availability for every booking. Update and maintain all reservation entries in the system, ensuring accuracy and completeness at all times. Communicate with clients professionally to confirm bookings, clarify requirements, and address basic queries. Assist in managing last-minute changes, cancellations, and special requests promptly. Support the Reservations Supervisor in preparing daily booking lists and operational schedules. Maintain strong communication with corporate clients, hotel concierges, and partners to ensure smooth coordination. Ensure proper handling of VIP requests and sensitive client information. Follow established reservation procedures to maintain consistency and service quality. Report any discrepancies, system issues, or operational conflicts to the Reservations Supervisor immediately. Assist in generating basic reservation reports when required. Participate in training sessions to stay updated on reservation procedures, system updates, and company standards. Ensure compliance with company policies, safety guidelines, and data protection regulations.

Qualifications & Skills

Minimum 1-2 years of experience in reservations, customer service, or booking coordination, preferably within a limousine or hospitality environment. Strong communication skills, both written and verbal. Proficiency in reservation systems and Microsoft Office; experience with LimoAnywhere is an advantage. Ability to manage multiple bookings simultaneously with high accuracy. Strong attention to detail and a customer-focused approach. Ability to work under pressure and adapt to fast-paced operational demands.
How to Apply:
Interested candidates can:

Apply via LinkedIn:

www.linkedin.com/in/shamsheeralirs

Send your CV directly:

shamsheer@preimo.com
Please include a brief cover letter highlighting relevant experience and suitability for the role. Only shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month