Reservations Executive
Dubai, DU, AE, United Arab Emirates
Job Description
Need Arabic Speaker only
Must have Hospitality Experience
Hotel, Apartment, Villas ETC
Key Responsibilities:
Handle reservations, inquiries, and cancellations courteously and efficiently. Manage communications and bookings via OTA channels (Booking.com, Airbnb, etc.). Maintain up-to-date property listings on portals like Property Finder and Bayut. Ensure all reservations are correctly captured in the system following SOPs. Respond to guest inquiries professionally, providing accurate information on properties and services. Record confirmed bookings and guest details accurately in the Property Management System (PMS) and DTCM system. Process payments and send booking confirmations to guests. Liaise with accounts to confirm payment before booking finalization. Explain rules and regulations of each property to potential guests. Monitor and optimize room rates to maximize revenue and occupancy. Handle escalated issues and dissatisfied guests with empathy and professionalism. Work closely with senior management and internal teams for seamless operations. Coordinate guest registrations with building management before arrival. Make outbound calls to promote extensions, renewals, and special offers. Conduct follow-up calls after guest check-out to gather feedback. Perform general administrative duties and any tasks assigned by management.
Job Type: Full-time
Pay: AED3,000.00 - AED5,000.00 per month
Experience:
Hospitality : 1 year (Preferred)
Language:
* Arabic (Required)
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Job Detail
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Job IdJD1938363
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:42361.0 53638.0 USD
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned